Field IT Support Specialist - Onsite & Remote Growth

02 Walsh Construction Company II, LLC; Michigan City (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

The Walsh Group is seeking an IT Field Support Specialist for its Building Group in LaPorte, IN. The role provides daily onsite and remote support for hardware, software and mobile devices on a Mega Project, with setup of networking gear and video conferencing as needed.

Ideal candidates have 2+ years IT support experience, strong customer service, and the ability to work with multi-disciplinary teams. Occasional evenings/weekends and travel across the area may be required.

Qualifications

• Degree in Information Technology or related field or relevant experience.
• At least 2 years’ experience in IT support related field.
• Strong ability to work with many customers including guests and business partners.
• Excellent follow-up skills and timely issue resolution.
• Exceptional customer service etiquette and responsiveness is a must.
• Occasional evening/weekend hours and travel may be required.
• Ability to prioritize tasks in a fast-paced environment.
• Self-starter who can work with multi-discipline teams.
• Positive, enthusiastic attitude and English literacy.

Responsibilities

• Provide daily onsite and remote technical support; including network, office applications, printers, computer equipment, and mobile devices.
• Assist with setting up networking equipment for job site.
• May assist with set-up of other jobs in the area.
• Outfit and support video conferencing as needed.
• Follow procedures and understand basic concepts to handle Level 1 & 2 Support items.
• Work toward becoming Subject Matter Expert on Level 1 Support items.
• Participate in daily huddle meetings with Corporate IT and field personnel.
• Report weekly/bi-weekly with IT Managers on issues, successes, and area concerns.
• Collaborate with Corporate IT to ensure standards are implemented at the job site.

Skills

Customer service

English proficiency

Education

IT degree or related field

Job description

The Walsh Group is seeking an IT Field Support Specialist for its Building Group in LaPorte, IN. The role provides daily onsite and remote support for hardware, software and mobile devices on a Mega Project, with setup of networking gear and video conferencing as needed.

Ideal candidates have 2+ years IT support experience, strong customer service, and the ability to work with multi-disciplinary teams. Occasional evenings/weekends and travel across the area may be required.