Field IT Support Specialist — Onsite & Remote Tech

Walsh Group; Mount Pleasant (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

The Walsh Group is seeking an IT Field Support Specialist for the Mount Pleasant project. You will provide daily onsite and remote support for hardware, software, printers, and mobile devices, assisting with jobsite network setups and conferencing tools.

You will collaborate with Corporate IT, support Level 1–2 issues, and help enforce IT standards on site while occasionally traveling to other locations across the United States.

Qualifications

• Degree in Information Technology or related field or relevant experience.
• At least 2 years IT support experience.
• Strong customer service and communication skills.
• Ability to work with multiple customers and teams.
• Willing to work evenings/weekends and travel occasionally.
• English reading/writing/speaking proficiency.

Responsibilities

• Provide daily onsite and remote technical support; including network, office applications, printers, computer equipment, and mobile devices.
• Assist with setting up networking equipment for job site; may assist with other job setups.
• Outfit and support video conferencing as needed.
• Follow procedures and understand basic concepts to handle Level 1 & 2 Support KnowledgeMatrix items.
• Work toward becoming SME on all Level 1 Support Knowledge Matrix items.
• Participate in daily huddle meetings with Corporate IT and Field IT personnel/Managers.
• Report weekly/bi-weekly with IT Managers on issues, successes, and area of influence.
• Work closely with Corporate IT to ensure IT Standards are implemented at the job site.

Skills

Customer service

Communication

Team collaboration

Self-starter

Time management

English proficiency

Education

Degree in Information Technology or related field

Tools

KnowledgeMatrix

Networking equipment setup

Job description

The Walsh Group is seeking an IT Field Support Specialist for the Mount Pleasant project. You will provide daily onsite and remote support for hardware, software, printers, and mobile devices, assisting with jobsite network setups and conferencing tools.

You will collaborate with Corporate IT, support Level 1–2 issues, and help enforce IT standards on site while occasionally traveling to other locations across the United States.