IT Field Support Specialist

02 Walsh Construction Company II, LLC; Indiana (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Walsh Group is seeking an IT Field Support Specialist for its Building Group in LaPorte, IN. The role provides daily onsite and remote support for hardware, software and mobile devices on a Mega Project, with setup of networking gear and video conferencing as needed.

Ideal candidates have 2+ years IT support experience, strong customer service, and the ability to work with multi-disciplinary teams. Occasional evenings/weekends and travel across the area may be required.

Qualifications

• Degree in Information Technology or related field or relevant experience.
• At least 2 years’ experience in IT support related field.
• Strong ability to work with many customers including guests and business partners.
• Excellent follow-up skills and timely issue resolution.
• Exceptional customer service etiquette and responsiveness is a must.
• Occasional evening/weekend hours and travel may be required.
• Ability to prioritize tasks in a fast-paced environment.
• Self-starter who can work with multi-discipline teams.
• Positive, enthusiastic attitude and English literacy.

Responsibilities

• Provide daily onsite and remote technical support; including network, office applications, printers, computer equipment, and mobile devices.
• Assist with setting up networking equipment for job site.
• May assist with set-up of other jobs in the area.
• Outfit and support video conferencing as needed.
• Follow procedures and understand basic concepts to handle Level 1 & 2 Support items.
• Work toward becoming Subject Matter Expert on Level 1 Support items.
• Participate in daily huddle meetings with Corporate IT and field personnel.
• Report weekly/bi-weekly with IT Managers on issues, successes, and area concerns.
• Collaborate with Corporate IT to ensure standards are implemented at the job site.

Skills

Customer service

English proficiency

Education

IT degree or related field

Job description

OVERVIEW

We are currently seeking an IT Field Support Specialist for our Building Group located in LaPorte, IN. The IT Field Support Specialist provides daily service and support to users on a Mega Project via phone, ticketing system, or walk-ups for computer hardware, software and mobile devices. Assist Infrastructure Project Manager with jobsite setups as needed, Assist Network Engineers with various tasks at jobsite. As a fourth-generation, family-owned business, Walsh recruits individuals who are seeking a small company feel with a large company backing. Walsh is a successful fast-growing company at the forefront of technology and is committed to being the employer of choice to our employees and the builder of choice to our customers.

• Challenging, complex work
• Creative and innovative problem-solving environment
• Supportive, communicative managers who reward hard work
• Opportunities for growth, training, and development
• Flexibility in career path & progression
• Opportunities to work and live all over the United States

RESPONSIBILITIES

• Provide daily onsite and remote technical support; including network, office applications, printers, computer equipment, and mobile devices.
• Assist with setting up networking equipment for job site.
• May assist with set-up of other jobs in the area.
• Outfit and support video conferencing as needed.
• Follow procedures and understand basic concepts to handle all Level 1 & 2 Support Knowledge Matrix items.
• Work toward becoming Subject Matter Expert on all Level 1 Support Knowledge Matrix items.
• Participate in daily huddle meetings with Corporate IT and scheduled meetings with Field IT personnel and Corporate IT Managers.
• Report weekly/bi-weekly with IT Managers to discuss issues, concerns, successes in area of influence.
• Work closely with Corporate IT team to ensure corporate IT Standards are implemented at the job.

QUALIFICATIONS

• Degree in Information Technology or related field or relevant experience.
• At least 2 years’ experience in IT support related field - will consider internships and part-time experience as well.
• Must have a strong ability to work with many customers including guests and business partners in addition to supporting your team.
• Strong follow-up skills and ability to resolve IT-related issues in a timely manner.
• Exceptional customer service etiquette and responsiveness is A MUST.
• Occasional evening/weekend hours will be required and occasional travel throughout area.
• Ability to prioritize tasks and work in a fast-paced environment.
• Must be a self-starter and not necessarily waiting for direction.
• Must be able to work with multi-discipline teams.
• Possess a 'can do', enthusiastic attitude.
• Must be able to speak, read, understand and write in English.

The Walsh Group, Ltd. Is committed to providing equal opportunity to qualified applicants with disabilities to compete for jobs.

To request a reasonable accommodation in completing this application, please contact the Human Resources Department at 312-563-5905 or [e-mail].

An Equal Opportunity Employer, Disability/Veteran Salary Range Disclaimer Please note that job titles may span more than one career level. The actual base pay is dependent upon many factors, including but not limited to: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for a bonus and other benefits.

Founded in 1898, The Walsh Group is a fourth-generation family-owned business providing design, build, finance and operation services for a wide variety of construction projects. We are consistently listed among the largest contractors in the United States, operating out of 21 strategically located regional offices across North America. Our three companies are united by a shared dedication to exceptional customer service, while upholding the highest standards of ethics, quality and safety.