Field IT Support Specialist - Onsite & Remote

The Walsh Group - Walsh Construction & Archer Western; Racine (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

The Walsh Group, Ltd. is seeking an IT Field Support Specialist for the Mount Pleasant, WI area to provide daily onsite and remote IT support for a Mega Project.

You will assist with jobsite networking, manage Level 1–2 tickets, and support video conferencing while coordinating with Corporate IT for standards and best practices. Ideal candidates have a IT-related degree or 2+ years in IT support, strong customer service, and willingness to travel occasionally.

Qualifications

• Degree in Information Technology or related field or relevant experience.
• At least 2 years’ experience in IT support; internships and part-time experience considered.
• Must have strong customer service etiquette and responsiveness; able to work with guests and business partners.
• Evening/weekend hours may be required and occasional travel.
• Must be able to speak, read, understand and write in English.

Responsibilities

• Provide daily onsite and remote technical support; including network, office applications, printers, computer equipment, and mobile devices.
• Assist with setting up networking equipment for job site; may assist with setup of other jobs in the area.
• Outfit and support video conferencing as needed.
• Follow procedures and understand basic concepts to handle all Level 1 & 2 Support KnowledgeMatrix items
• Work toward becoming Subject Matter Expert on all Level 1 Support Knowledge Matrix items.
• Participate in daily huddle meetings with Corporate IT and scheduled meetings with Field IT personnel and Corporate IT Managers.
• Report weekly/bi-weekly with IT Managers to discuss issues, concerns, successes in area of influence.
• Work closely with Corporate IT team to ensure corporate IT Standards are implemented at the job.

Skills

Customer service

Multi-disciplinary teamwork

Self-starter

Task prioritization

Communication skills

Education

Degree in Information Technology or related field

Job description

The Walsh Group, Ltd. is seeking an IT Field Support Specialist for the Mount Pleasant, WI area to provide daily onsite and remote IT support for a Mega Project.

You will assist with jobsite networking, manage Level 1–2 tickets, and support video conferencing while coordinating with Corporate IT for standards and best practices. Ideal candidates have a IT-related degree or 2+ years in IT support, strong customer service, and willingness to travel occasionally.