IT Field Support Specialist

Walsh Group; Mount Pleasant (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

The Walsh Group is seeking an IT Field Support Specialist for the Mount Pleasant project. You will provide daily onsite and remote support for hardware, software, printers, and mobile devices, assisting with jobsite network setups and conferencing tools.

You will collaborate with Corporate IT, support Level 1–2 issues, and help enforce IT standards on site while occasionally traveling to other locations across the United States.

Qualifications

• Degree in Information Technology or related field or relevant experience.
• At least 2 years IT support experience.
• Strong customer service and communication skills.
• Ability to work with multiple customers and teams.
• Willing to work evenings/weekends and travel occasionally.
• English reading/writing/speaking proficiency.

Responsibilities

• Provide daily onsite and remote technical support; including network, office applications, printers, computer equipment, and mobile devices.
• Assist with setting up networking equipment for job site; may assist with other job setups.
• Outfit and support video conferencing as needed.
• Follow procedures and understand basic concepts to handle Level 1 & 2 Support KnowledgeMatrix items.
• Work toward becoming SME on all Level 1 Support Knowledge Matrix items.
• Participate in daily huddle meetings with Corporate IT and Field IT personnel/Managers.
• Report weekly/bi-weekly with IT Managers on issues, successes, and area of influence.
• Work closely with Corporate IT to ensure IT Standards are implemented at the job site.

Skills

Customer service

Communication

Team collaboration

Self-starter

Time management

English proficiency

Education

Degree in Information Technology or related field

Tools

KnowledgeMatrix

Networking equipment setup

Job description

OVERVIEW

We are currently seeking an IT Field Support Specialist for our Building Group project located in Mount Pleasant WI.

The IT Field Support Specialist provides daily service and support to users on a Mega Project via phone, ticketing system, or walk-ups for computer hardware, software and mobile devices. Assist Infrastructure Project Manager with jobsite setups as needed, Assist Network Engineers with various tasks at jobsite.

As a fourth-generation, family-owned business, Walsh recruits individuals who are seeking a small company feel with a large company backing. Walsh is a successful fast-growing company at the forefront of technology and is committed to being the employer of choice to our employees and the builder of choice to our customers.

There are many compelling reasons why exceptional people should consider a career with our company:

• Challenging, complex work

• Creative and innovative problem-solving environment

• Supportive, communicative managers who reward hard work

• Opportunities for growth, training, and development

• Flexibility in career path & progression

• Opportunities to work and live all over the United States

RESPONSIBILITIES

• Provide daily onsite and remote technical support; including network, office applications,printers, computer equipment, and mobile devices.

• Assist with setting up networking equipment for job site. May assist with set-up of other jobs in the area.

• Outfit and support video conferencing as needed.

• Follow procedures and understand basic concepts to handle all Level 1 & 2 Support KnowledgeMatrix items

• Work toward becoming Subject Matter Expert on all Level 1 Support Knowledge Matrix items.

• Participate in daily huddle meetings with Corporate IT and scheduled meetings with Field IT personnel and Corporate IT Managers.

• Report weekly/bi-weekly with IT Managers to discuss issues, concerns, successes in area ofinfluence.

• Work closely with Corporate IT team to ensure corporate IT Standards are implemented at the job.

QUALIFICATIONS

• Degree in Information Technology or related field or relevant experience

• At least 2 years' experience in IT support related field - will consider internships and part-time experience as well

• Must have a strong ability to work with many customers including guests and business partners in addition to supporting your team

• Strong follow-up skills and ability to resolve IT-related issues in a timely manner

• Exceptional customer service etiquette and responsiveness is A MUST

• Occasional evening/weekend hours will be required and occasional travel throughout area

• Ability to prioritize tasks and work in a fast-paced environment

• Must be a self-starter and not necessarily waiting for direction

• Must be able to work with multi-discipline teams

• Possess a 'can do', enthusiastic attitude

• Must be able to speak, read, understand and write in English

Division: Service Group

Job Category: Information Technology

Job Type: Full_time

The Walsh Group, Ltd. Is committed to providing equal opportunity to qualified applicants with disabilities to compete for jobs. To request a reasonable accommodation in completing this application, please contact the Human Resources Department at 312-563-5905 or [e-mail].

An Equal Opportunity Employer, Disability/Veteran