Field IT Support Specialist II

Harris Health; Houston (TX); On-site; USD 60,000 - 78,000; Full time

Job summary

Harris Health is seeking an IT Field Services Specialist II to serve as an escalation point for the IT Service Desk and provide hands-on support across desktops, printers, and patient-connected devices. You will collaborate with cross-functional teams and external vendors to troubleshoot, install, configure, and maintain clinical and operational technologies.

The role emphasizes proactive issue resolution, adherence to SLAs, and strong customer service through effective collaboration with

Qualifications

• Bachelor's or higher degree recommended with IT field experience.
• Experience repairing and supporting IT equipment, systems and software.
• Able to work weekends, holidays, and on-call shifts.

Responsibilities

• Provide hands-on technical support for desktop systems, printers, and end-user devices.
• Escalate and resolve issues for IT Service Desk and junior staff.
• Install, configure, and maintain clinical and operational technologies.
• Deliver exceptional customer service and adhere to SLAs.

Skills

Analytical

Customer service

Problem solving

Verbal communication

Writing

Teamwork

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Microsoft 365

Intune

Co Pilot

ServiceNow

Job description

Harris Health is seeking an IT Field Services Specialist II to serve as an escalation point for the IT Service Desk and provide hands-on support across desktops, printers, and patient-connected devices. You will collaborate with cross-functional teams and external vendors to troubleshoot, install, configure, and maintain clinical and operational technologies.

The role emphasizes proactive issue resolution, adherence to SLAs, and strong customer service through effective collaboration with