IT Tech Support Analyst I

Harris Health; Bellaire (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Harris Health is seeking an Information Technology Technical Support Analyst I to support hardware and software across the Harris Health system via the IT Customer Service Center. The role ensures that the operational interests of IT functions are represented in daily operations, working across clinical and non-clinical environments within Harris County’s safety-net system.

Education requirements include a two-year degree or certificate in computer maintenance or equivalent, with preferred

Qualifications

• Two-year degree or certificate in computer maintenance or equivalent work experience is required.
• One of the following certifications is preferred: MCDST, MCITP, HDI-DST, or HDI-SCA.

Responsibilities

• The Information Technology Technical Support Analyst I ensures that the operational interests of their functional areas are represented in the day-to-day operations of the IT Department and provides hardware and software support via the IT Customer Service Center.

Skills

Analytical

CRT/LCD

Design

Mathematics

Research

PC

MS Word

MS Excel

MS Access

Education

Two (2) year degree/certificate in computer maintenance or equivalent

MCDST (preferred)

MCITP (preferred)

HDI Desktop Support Technician (HDI-DST) (preferred)

HDI Support Center Analyst (HDI-SCA) (preferred)

Tools

MS Word

MS Excel

MS Access

Job description

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

JOB SUMMARY:

The Information Technology Technical Support Analyst I ensures that the operational interests of their respective functional areas are represented in the day-to-day operations of the Information Technology Department. This role supports hardware and software deployed within the Harris Health system via the IT Customer Service Center.

MINIMUM QUALIFICATIONS:

• Education/Specialized Training/Licensure: Two (2) year degree/certificate from a recognized computer maintenance technical school or equivalent work experience:
• One of the Following is preferred:
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Microsoft Certified IT Professional (MCITP)
  • HDI Desktop Support Technician (HDI-DST)
  • HDI Support Center Analyst (HDI-SCA)
• Work Experience: 4 years within I.T., Three (3) years experience IT Service Call Center required, and One (1) year experience with Desktop OS and network infrastructure remote support.

SPECIAL REQUIREMENTS:

1. Communication Skills:
   • Above Average Verbal (Heavy Public Contact)
   • Exceptional Verbal (e.g., Public Speaking)
   • Bilingual Skills Required: No
   • Writing /Composing (Correspondence/ Reports)
2. Other Skills:
   • Analytical, CRT/LCD, Design, Mathematics, Research, PC, MS Word, MS Excel, MS Access
3. Work Schedule: Weekends, Holidays, Flexible, On-Call, Eligible for Telecommute