Onsite IT Specialist - Global Hands-On Support

FLSmidth; Pekin (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

FLSmidth is seeking an IT Onsite Specialist to provide hands-on Level 2 IT support at our Pekin, IL site. You will resolve hardware and software issues, manage devices and network gear, and support onboarding/offboarding while coordinating with Global IT and external vendors.

The ideal candidate brings 3–5 years of onsite IT experience, strong Windows/Microsoft 365 knowledge, and familiarity with ITSM tools like ServiceNow. This role is fully onsite with occasional regional travel as needed.

Qualifications

• 3–5 years of IT support or desktop support experience.
• Onsite enterprise IT support with hardware/software issue resolution.
• Knowledge of Windows, Microsoft 365, mobility devices, printers, and peripherals.
• Familiarity with basic networking, cabling, and network equipment.
• Experience with ITSM tools (prefer ServiceNow) and asset management.

Responsibilities

• Provide Level 2 onsite IT support for hardware, software, connectivity and workplace tech.
• Resolve incidents via ServiceNow and maintain ticket documentation.
• Ensure site IT readiness of devices, meeting room tech, printers, and network gear.
• Install, replace, troubleshoot, and rack/stack equipment for Global IT teams.
• Manage IT assets/lifecycle, onboarding/offboarding, and inventory controls.
• Collaborate with remote teams and vendors to resolve complex issues.
• Support IT projects, site moves, surveys, and onsite initiatives.
• Maintain and improve onsite support processes and knowledge articles.

Skills

IT support

Desktop support

Windows/365

Networking basics

ServiceNow

Onsite coordination

Education

Associate Degree or technical diploma

Tools

ServiceNow

Job description

FLSmidth is seeking an IT Onsite Specialist to provide hands-on Level 2 IT support at our Pekin, IL site. You will resolve hardware and software issues, manage devices and network gear, and support onboarding/offboarding while coordinating with Global IT and external vendors.

The ideal candidate brings 3–5 years of onsite IT experience, strong Windows/Microsoft 365 knowledge, and familiarity with ITSM tools like ServiceNow. This role is fully onsite with occasional regional travel as needed.