Field Support Analyst

GFL Environmental Inc.; Southfield (MI); On-site; USD 75,000 - 95,000; Full time

Job summary

GFL Environmental is seeking a Field Support Analyst to join our team in Southfield, MI. The FSA serves as the face of IT and acts as a Level 2 liaison for end users, maintaining networks, hardware, system software, applications, and configurations to ensure smooth daily operations.

With 5+ years of end-user support, a graduate degree in a related IT discipline, and certifications like A+ or MCSA preferred, you will travel ~60% to regional sites, mentor colleagues, and partner with senior

Qualifications

• Graduate degree in Computer Science, Engineering, or related IT discipline.
• 5+ years of end-user services support in large-scale environments.
• A+ and MCSA certifications preferred.
• Strong analytical and troubleshooting skills; customer-first orientation.
• Travel up to 60% between Missouri and Kansas; driver's license required.

Responsibilities

• Provide in-person and remote technical assistance during business hours and projects.
• Serve as primary IT liaison for regional business units and escalate issues.
• Maintain and administer networks, hardware, applications, and system configurations.
• Create, maintain, and enforce policies, procedures, and knowledge base solutions.
• Mentor Field Support Analysts and lead strategic initiatives.
• Travel to regional sites ~60% to provide hands-on support and training.

Skills

Analytical skills

Troubleshooting

Communication

Customer focus

Hardware knowledge

Software knowledge

Education

Graduate degree in Computer Science or Engineering

A+ certification

MCSA certification

Job description

Job Summary

GFL Environmental is seeking a Field Support Analyst to join our team in Southfield, MI! Reporting to the IT Service Support Regional Manager, the Field Support Analyst (FSA) serves as the face of IT and acts as a Level 2 liaison for assigned end users. This role maintains and administers computer networks, hardware, system software, applications, and configurations to ensure seamless daily operations.

Key Responsibilities

• Technical & End-User Support: Provide in-person and remote technical assistance during business hours and special projects. Support Business Unit process systems as needed.
• Escalation & Collaboration: Serve as the primary IT liaison for regional business units. Work on complex, cross-technology incidents and elevate unresolved issues to higher-tier teams promptly.
• Network & Systems Administration: Maintain and administer networks, hardware, applications, and system configurations. Evaluate, design, and implement solutions that enhance productivity.
• Documentation & Operations: Create, maintain, and enforce policies, procedures, and knowledge base solutions. Assist with asset inventory management, hardware leases, service contracts, and vendor agreements.
• Leadership & Relationship Building: Build strong relationships up to the senior management level. Mentor other Field Support Analysts, manage customer expectations during escalations, and lead direct support for strategic initiatives.
• Travel & Site Support: Travel to regional sites (approx. 60%) to provide hands‑on support and attend training.

Qualifications & Requirements

• Education: Graduate degree in Computer Science, Engineering, or a related IT discipline.
• Experience: 5+ years of end‑user services support in large‑scale environment settings. Industry or IT service provider experience is a plus.
• Certifications: A+ and MCSA certifications preferred.
• Core Skills: Strong analytical and troubleshooting skills, knowledge of emerging hardware/software, excellent communication, and a customer‑first orientation.
• Travel: Up to 60% travel between Missouri and Kansas (with potential travel to TN/KY). Vehicle and valid driver’s licence required.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact

Please note that GFL does not provide visa sponsorship
for this position. Valid work authorization in the country where the job is located is required.Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine‑based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.