Field IT Support Pro — Windows & Mac

LifeStance Health Inc.; Murray (UT); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical, dental, vision

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a detail-oriented IT Field Support Technician to join our IT team in Murray, UT. You will provide first- and second-level support to end-users, troubleshoot hardware, software, and network issues, and manage devices and accounts to ensure smooth operations.

The role requires strong problem-solving, excellent communication, and customer service. We offer a competitive hourly rate with a bonus plan, and comprehensive benefits for full-time staff.

Qualifications

• High School Diploma or related experience in a similar role.
• 1–3 years of experience in a technical support or help desk role.
• Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote access tools (TeamViewer, RDP).
• Excellent troubleshooting, analytical, and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service orientation and a proactive approach to solving problems.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems.
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.
• Document all incidents, requests, and solutions in the ticketing system (ServiceNow, Jira, Zendesk).
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices.
• Monitor system performance and escalate issues as needed to senior IT staff or vendors.
• Maintain inventory of IT assets and track hardware/software assignments.
• Support video conferencing tools (Zoom, Microsoft Teams, Google Meet) and AV equipment.
• Contribute to knowledge base articles and technical documentation.

Skills

Windows 10/11

macOS

Microsoft 365

Active Directory

VPNs

Remote access tools

Customer service

Education

High School Diploma

Tools

ServiceNow

Zendesk

Jira

ManageEngine

Intune

SCCM

JAMF

Job description

LifeStance Health Inc. is seeking a detail-oriented IT Field Support Technician to join our IT team in Murray, UT. You will provide first- and second-level support to end-users, troubleshoot hardware, software, and network issues, and manage devices and accounts to ensure smooth operations.

The role requires strong problem-solving, excellent communication, and customer service. We offer a competitive hourly rate with a bonus plan, and comprehensive benefits for full-time staff.