IT Support Technician: Windows/macOS & MS 365

LifeStance Health; Frankfort (KY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

AD&D

Short/long-term disability

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health seeks an IT Support Technician to join our IT team, delivering end-user technical support and incident resolution for hardware, software, and network systems.

The role requires 1–3 years in a help desk capacity, solid knowledge of Windows/macOS, Microsoft 365, Active Directory, VPNs, and strong communication skills. This full-time position offers $24.75–$28.50/hour with a competitive bonus plan.

Qualifications

• 1–3 years of experience in a technical support or help desk role.
• Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP).
• Excellent troubleshooting, analytical, and communication skills.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems.
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.
• Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk).
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices.
• Monitor system performance and elevate issues as needed to senior IT staff or vendors.
• Maintain inventory of IT assets and track hardware/software assignments.
• Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment.
• Contribute to knowledge base articles and technical documentation.

Skills

Customer Service

Troubleshooting

Windows

macOS

Microsoft 365

Active Directory

Remote Access

Communication Skills

Education

High School Diploma

Tools

ServiceNow

Zendesk

Jira

ManageEngine

Intune

SCCM

JAMF

Job description

LifeStance Health seeks an IT Support Technician to join our IT team, delivering end-user technical support and incident resolution for hardware, software, and network systems.

The role requires 1–3 years in a help desk capacity, solid knowledge of Windows/macOS, Microsoft 365, Active Directory, VPNs, and strong communication skills. This full-time position offers $24.75–$28.50/hour with a competitive bonus plan.