Customer‑Focused IT Field Support Tech

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Walnut Creek (CA); On-site; USD 38,572 - 42,705; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan with employer/

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking an IT Support Technician to join our IT team in Walnut Creek, CA. The role provides hands-on support for end-users, resolves incidents, and ensures smooth operation of hardware, software, and network systems.

The ideal candidate has 1–3 years in a help desk, strong troubleshooting, and solid knowledge of Windows/macOS, Microsoft 365, and basic networking. On-site work with a competitive bonus plan.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of experience in a technical support or help desk role.
• Solid understanding of Windows 10/11, macOS, Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote-access tools.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and macOS.
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.
• Document incidents, requests, and solutions in the ticketing system (ServiceNow, Jira, Zendesk).
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices.
• Monitor system performance and escalate issues to senior IT staff or vendors.
• Maintain inventory of IT assets and track hardware/software assignments.
• Support video conferencing tools (Zoom, Microsoft Teams, Google Meet) and AV equipment.
• Contribute to knowledge base articles and technical documentation.

Skills

Troubleshooting

Communication skills

Problem solving

Customer service

Education

High School Diploma

Tools

Active Directory

Exchange

VPNs

TeamViewer/RDP

ServiceNow

Zendesk

Intune

SCCM

JAMF

Job description

LifeStance Health is seeking an IT Support Technician to join our IT team in Walnut Creek, CA. The role provides hands-on support for end-users, resolves incidents, and ensures smooth operation of hardware, software, and network systems.

The ideal candidate has 1–3 years in a help desk, strong troubleshooting, and solid knowledge of Windows/macOS, Microsoft 365, and basic networking. On-site work with a competitive bonus plan.