Onsite Field Engineer Technician — Client Solutions Pro

Unisys Corporation; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Unlimited paid time off

401(k) match

Healthcare

HSA matching

Ongoing learning opportunities

Job summary

Unisys Corporation in Austin, TX is seeking a Field Engineer to provide on-site support for large and complex clients, taking full ownership of service activity and performing advanced maintenance on all products. You will deliver technical feedback to improve service delivery and use advanced tools to resolve client problems and perform scheduled installs.

We value proactive teamwork, documentation of metrics, and identification of systemic issues.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2–4 years' experience in area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Skills

2-4 years experience

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Unisys Corporation in Austin, TX is seeking a Field Engineer to provide on-site support for large and complex clients, taking full ownership of service activity and performing advanced maintenance on all products. You will deliver technical feedback to improve service delivery and use advanced tools to resolve client problems and perform scheduled installs.

We value proactive teamwork, documentation of metrics, and identification of systemic issues.