Field IT Support Engineer: Imaging, IMAC & Travel

Tata Consultancy Services Limited; San Diego (CA); Sur place; USD 63 000 - 85 000; Plein temps

Avantages offerts par ce poste

Discretionary incentive

Medical coverage

Dental & Vision

Disability insurance

Pet insurance

Parental leave

Auto insurance

Identity theft protection

Commuter benefits

Training reimbursement

Vacation & holidays

Legal assistance

401K plan

Performance bonus

College fund

Student loan refinancing

Résumé du poste

Tata Consultancy Services Limited is seeking an on-site IT Support Technician in California to image and deploy desktops and laptops, troubleshoot hardware and software, and support end users across sites. Travel to various client locations is required with reliable transportation.

Responsibilities include imaging, configuring devices, managing tickets, and assisting with network and VPN setups while staying current with system updates.

Qualifications

• Strong communication and imaging/staging knowledge for desktops and laptops.
• Ability to install, configure, and maintain hardware and peripherals.
• Experience with IMAC workups and break-fix support for end users.
• Proficient in diagnosing hardware and software issues remotely or on-site.
• Reliable transportation and clean driving history; travel to sites as needed.

Responsabilités

• Provide end-user technical support via phone and in person.
• Image and configure PCs, laptops, monitors, printers, and related hardware.
• Manage service tickets and respond to issues promptly.
• Assist with Wi-Fi, LAN, VPN setup, and troubleshooting.
• Coordinate with other departments to resolve escalations.
• Stay up-to-date with system changes and new hardware deployments.

Connaissances

Imaging hardware

IMAC support

Troubleshoot hardware

Troubleshoot software

On-site travel

Wi-Fi & LAN

VPN setup

Description du poste

Tata Consultancy Services Limited is seeking an on-site IT Support Technician in California to image and deploy desktops and laptops, troubleshoot hardware and software, and support end users across sites. Travel to various client locations is required with reliable transportation.

Responsibilities include imaging, configuring devices, managing tickets, and assisting with network and VPN setups while staying current with system updates.