Field IT Solutions Specialist

Mertz Integration Llc; Ponca City (OK); On-site; USD 48,000 - 72,000; Full time

Job summary

Mertz Integration Llc is seeking a Digital Solutions Specialist in Ponca City, OK to deliver high-quality technical support and implement digital solutions for corporate and field environments.

You will troubleshoot IT systems, support field technologies such as frac and data van connectivity, and work with IT infrastructure, cybersecurity, and app teams to improve operations and user experience.

Qualifications

• Bachelor's or higher in IT/CS or related field; equivalent experience considered.
• Strong troubleshooting skills for hardware, software, and networks.
• Experience with IT service management tools and ticketing systems.

Responsibilities

• Provide hands-on technical support for hardware, software, and networking in corporate and field environments.
• Assist with setup and maintenance of field-based systems, incl. frac and data van connectivity.
• Monitor systems, apply updates, ensure security compliance, and document configurations.
• Collaborate with IT teams to resolve incidents and improve processes.
• Support training and contribute to knowledge base content.

Skills

Technical troubleshooting

Customer service

Multi-tasking

Remote support tools

Documentation

Education

Associate's or Bachelor's in IT/CS

Equivalent experience

Tools

ITSM tools

Ticketing systems

Job description

Mertz Integration Llc is seeking a Digital Solutions Specialist in Ponca City, OK to deliver high-quality technical support and implement digital solutions for corporate and field environments.

You will troubleshoot IT systems, support field technologies such as frac and data van connectivity, and work with IT infrastructure, cybersecurity, and app teams to improve operations and user experience.