Field IT Support Specialist — On-Site & Remote Tech Hero

BOSC

Norman (OK)

On-site

USD 42,000 - 64,000

Full time

29 hours ago

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Job summary

Bosch Home Comfort Group in Norman, OK is seeking a detail-oriented Field IT Support professional to deliver end-user technical support across multiple locations. You will diagnose hardware/software issues, install and maintain IT equipment, and document tickets to ensure minimal downtime.

The role requires 2+ years in IT support, proficiency with Windows/macOS, networking basics, and strong communication. Travel to field sites and on-site as needed are expected; CompTIA A+ is a plus and a

Qualifications

2+ years of IT support experience.
Proficiency with Windows and macOS.
Knowledge of TCP/IP, DNS, VPN networking.
Experience with ticketing systems and ITSM.
Strong communication and ability to explain tech to non-technical users.
Driver''s license and willingness to travel to field locations.

Responsibilities

Provide on-site and remote IT support to end-users across locations.
Diagnose hardware/software issues and document resolutions.
Install, configure, and maintain desktops, laptops, printers, and mobile devices.
Document and track all support tickets from submission to resolution.
Perform preventative maintenance and system updates for security and performance.
Travel to field locations to provide on-site support.