Field IT Solutions Engineer II - HVAC Technician Support

Meriton; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Meriton is seeking an IT Field Solutions Engineer II in Columbus, OH to provide hands-on desktop, laptop, and software support for HVAC technicians. You will ensure reliable access to tools, software, and connectivity, enabling technicians to perform at a high level day or night.

The role involves field collaboration with IT Service Delivery, Network, Cloud, and Cybersecurity teams, with after-hours coverage as needed and a clear path toward advanced field ownership.

Qualifications

• 2+ years in IT services or field support.
• Strong troubleshooting across Windows, networking, endpoints, and dependencies.
• Knowledge of TCP/IP, LAN/WAN, VPN, and remote access.
• Familiarity with Active Directory and device management.

Responsibilities

• Provide live on-site and remote support to technicians via phone, chat, email, and ticketing.
• Troubleshoot laptops, tablets, and mobile devices in field conditions.
• Manage device provisioning, imaging, enrollment, and licenses.
• Support field software and remote monitoring systems.
• Travel ~25% to client sites for on-site support.

Skills

Windows 10/11

Networking basics

VPN knowledge

AD infrastructure

Troubleshooting

Field support

Education

Associate degree in IT or related field

Tools

Intune

Jamf

MDM

Office 365

Job description

Meriton is seeking an IT Field Solutions Engineer II in Columbus, OH to provide hands-on desktop, laptop, and software support for HVAC technicians. You will ensure reliable access to tools, software, and connectivity, enabling technicians to perform at a high level day or night.

The role involves field collaboration with IT Service Delivery, Network, Cloud, and Cybersecurity teams, with after-hours coverage as needed and a clear path toward advanced field ownership.