Field IT Help Desk Technician - Remote & Onsite Support

Daisy Brand; Casa Grande (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid time off

Job summary

Daisy Brand is seeking a junior to mid-level Field Service Desk Technician to support local end users and endpoints across our facilities. Responsibilities include ticketing, basic networking, and onsite IT support for projects and device configurations. Travel up to 5% may be required.

Ideal candidates have Windows troubleshooting experience, strong communication, and a customer-service mindset to assist teams at multiple locations nationwide.

Qualifications

• Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best practices.
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Skills

Windows troubleshooting

End user support

Desk-side support

Ticketing system

Networking basics

Communication skills

Team collaboration

Education

IT certifications/degree

Tools

Fresh Service

Intune

Azure AD

Office 365

Cisco

Job description

Daisy Brand is seeking a junior to mid-level Field Service Desk Technician to support local end users and endpoints across our facilities. Responsibilities include ticketing, basic networking, and onsite IT support for projects and device configurations. Travel up to 5% may be required.

Ideal candidates have Windows troubleshooting experience, strong communication, and a customer-service mindset to assist teams at multiple locations nationwide.