Field IT Help Desk Technician – Onsite & Remote Support

Daisy Brand; Garland (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Daisy Brand in Garland, TX is seeking a junior to mid-level Field Service Desk Technician to support local end users and endpoints. You will maintain the ticketing queue, provide applications and basic networking support, and assist with on-site IT projects across facilities.

The role requires proactive problem solving, strong communication, and a customer-focused mindset. Travel up to 5% is expected as part of supporting multiple plants nationwide.

Qualifications

• Experience supporting and troubleshooting Windows in AD environments.
• Proven record of supporting and provisioning technical solutions.

Responsibilities

• Proactively monitor network infrastructure and respond rapidly to issues.
• Serve as primary contact for local PCs, server, and network technologies.
• Configure and deploy workstations, servers, and network hardware.
• Work as Help Desk/Desktop Support staff to address reported issues and onsite IT projects.

Skills

Troubleshooting

Customer service

Communication

Self-motivated

Learning mindset

Desktop support

Networking basics

Documentation

Mobile devices

Printer support

Windows AD

Active Directory

Education

Degreed professional or certs

Tools

Fresh Service

Microsoft Intune

Azure AD

O365

Lenovo ThinkPad

HP hardware

Cisco switches

Print server

Backup software

Acronis

Avamar

Job description

Daisy Brand in Garland, TX is seeking a junior to mid-level Field Service Desk Technician to support local end users and endpoints. You will maintain the ticketing queue, provide applications and basic networking support, and assist with on-site IT projects across facilities.

The role requires proactive problem solving, strong communication, and a customer-focused mindset. Travel up to 5% is expected as part of supporting multiple plants nationwide.