Field IT Engineer: On-Site Tech & Networking

CTS; New York (NY); Presencial; USD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

401(k) with match

Flexible Spending Account

Resumo da oferta

CTS is hiring a Field Services Engineer to join the Service Delivery team. You will provide hands-on, on-site and remote support, manage service requests, and ensure SLAs are met.

You’ll work with ConnectWise and IT Glue to document issues and resolutions and collaborate with vendors and clients across multiple sites. Daily travel to client sites in Brooklyn, Queens, Manhattan, and the Bronx is required, with a schedule Monday–Friday 9am–5:30pm and potential overtime and weekend work.

Qualificações

• 2+ years in a customer-facing, technical-services environment.
• Experience with networking protocols: TCP/IP, VPN, IPSEC, VoIP, QoS.
• WAN/LAN networking including routing, switching, security, and load balancing.
• WLAN technologies such as Meraki, UniFi, Cisco.
• Windows Server/Desktops and Apple ecosystem experience.
• Experience with PBX systems (Grandstream or equivalent).
• Experience with Android, iOS, G Suite, and Office365.
• Strong written and oral communication skills.

Responsabilidades

• Respond to and resolve service incidents per procedures and SLAs.
• Track time and manage requests via ConnectWise Manage PSA.
• Coordinate with internal teams, vendors, and client contacts.
• Create/extend SOPs where gaps exist.
• Install, configure, and troubleshoot workstation/server/cloud apps.
• Triage requests and maintain daily time entries for resource planning.
• Document all work in ticketing systems with precision.
• Maintain accurate timesheets daily.

Conhecimentos

Customer service

Networking

WAN/LAN

WLAN

Windows & Apple

PBX & VOIP

Mobile platforms

Time management

Communication

Ferramentas

ConnectWise

IT Glue

Ninja

ScreenConnect

PRTG

Descrição da oferta de emprego

CTS is hiring a Field Services Engineer to join the Service Delivery team. You will provide hands-on, on-site and remote support, manage service requests, and ensure SLAs are met.

You’ll work with ConnectWise and IT Glue to document issues and resolutions and collaborate with vendors and clients across multiple sites. Daily travel to client sites in Brooklyn, Queens, Manhattan, and the Bronx is required, with a schedule Monday–Friday 9am–5:30pm and potential overtime and weekend work.