Field IT Engineer – Desktop & Network Support

Unisys; Jacksonville (FL); On-site; USD 50,000 - 80,000; Full time

Job summary

Unisys in the United States is seeking a Field Engineer to serve specific clients and products, providing software, hardware and networking support for desktops, servers and network devices.

You will install and maintain PCs, networks, servers, peripherals and other networked devices, while ensuring client satisfaction and adherence to SLAs.

This role may involve export-control considerations and requires 1–2 years of experience, a high school diploma, and possible technical certifications.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• 1–2 years’ experience in area of responsibility.

Responsibilities

• Serves as Field Engineer for specific clients and/or for specific products and applications, including tech kiosks / desks.
• Provides software, hardware and networking support for desktops, laptops, servers, network devices, AV rooms and other networked devices.
• Installs and maintains PCs and associated software, networks, servers and other networked devices.
• Supports network products from both operational and maintenance perspectives, including preventative maintenance activities.
• Performs installs, moves, adds and changes as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Provides follow-up on problems or escalations.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Meets SLA requirements and ensures client satisfaction in all interactions.

Education

High School Diploma or GED

Associate Degree

Job description

Unisys in the United States is seeking a Field Engineer to serve specific clients and products, providing software, hardware and networking support for desktops, servers and network devices.

You will install and maintain PCs, networks, servers, peripherals and other networked devices, while ensuring client satisfaction and adherence to SLAs.

This role may involve export-control considerations and requires 1–2 years of experience, a high school diploma, and possible technical certifications.