Field IT Dispatch Technician

charterts

New York (NY)

Hybrid

USD 60,000 - 85,000

Full time

6 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

CTS, headquartered in Brooklyn, NY, seeks an Onsite Dispatch Technician to perform scheduled field visits and remote support as part of the Service Delivery division. You will troubleshoot and support clients’ technical environments while coordinating with multiple teams throughout the day.

Office travel across the New York Metro area is required; occasional remote work with the Helpdesk team is possible when on non-dispatch days.

Qualifications

Experience with Mobile Device Management (MDM) solutions.
Proficient in WAN/LAN networking, routing, switching, security, and load balancing.
Experience with WLAN technologies including Meraki, UniFi, and Cisco.
Experience with Windows Server, Windows Desktop, and Apple ecosystem.
Experience with Grand Stream or other Asterisk-based PBX systems.
Experience with Android, iOS, GSuite, and Office365.
Strong time management and ability to adapt to changing priorities.
Excellent written and oral communication skills.

Responsibilities

Provide onsite troubleshooting and configuration of network equipment, servers, workstations, and applications for CTS clients.
Respond to and resolve service requests/incidents dispatched per SLAs.
Liaise with internal teams, vendors and client contacts.
Perform onsite recurring maintenance at client sites.
Track time, communications and work output via ConnectWise Manage PSA.
Create and maintain information and documentation in ConnectWise Manage and IT Glue.
Serve as a resource for internal/client-facing projects when needed.
Complete assigned book of work items as delegated by supervisors.