Field IT Director: Lead, Travel & Optimize Support

Riverside Recruiting; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Riverside Recruiting is seeking a Director of IT to lead dispersed field IT support teams and travel to meet managers and clients, ensuring consistent, high-quality IT support across locations.

The director will develop KPIs, strengthen vendor partnerships, and drive service excellence, security, portability, and performance while ensuring SLAs and continuous improvement. Background checks will be completed as part of the process.

Responsibilities

• Lead, coach, and mentor field IT support managers.
• Develop performance metrics (KPIs) to evaluate team performance.
• Manage vendor relationships with accountability.
• Travel to meet with managers and clients to ensure quality IT support across locations.

Job description

Riverside Recruiting is seeking a Director of IT to lead dispersed field IT support teams and travel to meet managers and clients, ensuring consistent, high-quality IT support across locations.

The director will develop KPIs, strengthen vendor partnerships, and drive service excellence, security, portability, and performance while ensuring SLAs and continuous improvement. Background checks will be completed as part of the process.