Director, Infrastructure

US04 Richemont North America, Inc.; Village of Pelham (NY); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

US04 Richemont North America, Inc. is seeking a Director of IT based in Village of Pelham, New York. You will be responsible for defining and executing the IT vision and strategy. This role entails managing the IT department, overseeing critical infrastructure and ensuring technology initiatives align with business objectives.

You will also lead the IT staff, control the IT budget, and maintain vendor relationships. A Bachelor's degree along with 8+ years of management experience in IT is required. Comprehensive benefits and a salary range between $180,000 and $200,000 are offered.

Qualifications

• 8+ years of direct management experience leading IT Support professionals.
• Exceptional verbal and written communication skills.
• Customer-focused, detail-oriented, and self-motivated.

Responsibilities

• Develop, implement, and refine IT strategy.
• Lead and manage IT department staff.
• Oversee IT budget and control expenditures.
• Cultivate relationships with external vendors.
• Direct lifecycle of IT projects from conception to completion.
• Ensure effective resolution of technical support issues.

Skills

MS Office Suite

O365

Active Directory

ServiceNow

Windows Servers

Networking protocols

Education

Bachelor’s degree

Job description

Role Overview

As the Director of IT, you will be a strategic leader responsible for defining and executing the IT vision and strategy across the organization. You will manage the IT department and its staff, overseeing critical infrastructure, financial planning, and operational excellence. This role is pivotal in ensuring technology initiatives are seamlessly aligned with business objectives, maintaining compliance standards, and effectively managing hardware, software, IT billing and key vendor relationships. You will also be accountable for the delivery of high‑quality technical support and for providing comprehensive IT performance reports to executive leadership.

Reports to: VP of IT Infrastructure & Client Experience Innovation

Responsibilities

• Strategically develop, implement, and continuously refine the organization’s IT strategy, ensuring robust alignment with both business and global objectives.
• Provide strong leadership, mentorship, and management to the IT department staff, encompassing talent acquisition, performance evaluation, and professional development.
• Maintain comprehensive oversight and management of all IT infrastructure, including networks, hardware, software, and critical business applications, ensuring optimal performance and reliability.
• Develop, manage, and meticulously control the IT budget, including accurate forecasting of technology needs and transparent reporting on IT expenditures and progress throughout the year.
• Cultivate and manage strategic relationships with external IT vendors and expert advisors, optimizing service delivery and value.
• Direct the entire lifecycle of new IT projects, from conception to completion, ensuring timely delivery, adherence to budget, and successful outcomes.
• Guarantee the timely and effective resolution of all technical support issues and oversee overall help desk operations, striving to maintain all Service Level Agreements (SLAs) at 90% or greater for response and resolution times.

Qualifications

• Education: Bachelor’s degree preferred. Experience: 8+ years of direct management experience leading IT Support professionals, including IT Support leaders and managers. Technical skills: Profound understanding and hands‑on troubleshooting expertise with MS Office Suite/O365/Active Directory, proficiency in ServiceNow ticketing systems, strong knowledge of Windows Servers and full understanding of networking protocols. Personal skills: Exceptional verbal and written communication skills, customer‑focused approach, self‑motivated, detail‑oriented, multitasking, problem‑solving, project management methodology knowledge, collaboration, and interpersonal skills.

Geographical Area of Responsibility

Primary: US, Canada. Added Support: LATAM, Mexico and Brazil.

Benefits

We offer a comprehensive benefits program to support employees and their loved ones. Core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers life insurance, disability benefits, and 401(k) with employer match. Paid time off, a wellness reimbursement benefit, and access to the employee assistance program are provided, along with volunteer days off.

Salary

Expected Salary Range: $180,000 – 200,000. Salary will be determined based on relevant skills and experience.