Field IT Deskside Technician — Onsite End-User Expert

Digital Management Llc; Saint Paul (MN); On-site; USD 60,000 - 72,000; Full time

Job summary

DMI is seeking a Field Office Deskside Technician to join our team in St. Paul, MN. The role focuses on delivering end-user IT support across field offices, coordinating with headquarters, and maintaining mission continuity through proactive repairs.

Candidates should have at least high school education and 4 years of relevant experience, with U.S. citizenship required. The position involves on-site work in St. Paul, MN and adherence to security clearance requirements.

Qualifications

• Proficiency in troubleshooting end-user devices.
• Ability to provide on-site IT support as needed.
• Familiarity with IT asset management.
• Strong communication and customer service skills.
• Minimum Education: High School
• Minimum Work Experience: 4 years relevant

Responsibilities

• Directing teams to deliver comprehensive end-user support through MACD actions
• Proactive environment assessments and responsive break/fix services to ensure mission continuity
• Manages onsite troubleshooting and restoration of devices, coordinates with headquarters and stakeholders to align service delivery, and ensures reliability and efficiency across diverse IT environments.
• Technician enhances productivity and guarantees resilient IT Operations across all supported sites

Skills

Troubleshooting end-user devices

On-site IT support

IT asset management

Communication and customer service

Education

High School diploma

Job description

DMI is seeking a Field Office Deskside Technician to join our team in St. Paul, MN. The role focuses on delivering end-user IT support across field offices, coordinating with headquarters, and maintaining mission continuity through proactive repairs.

Candidates should have at least high school education and 4 years of relevant experience, with U.S. citizenship required. The position involves on-site work in St. Paul, MN and adherence to security clearance requirements.