On-Site IT Deskside Technician - Field Ops (St. Paul)

DMI; Saint Paul (MN); On-site; USD 54,000 - 66,000; Full time

Job summary

DMI, a leading IT services provider, seeks a Field Office Deskside Technician for its St. Paul, MN location. The role oversees IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business, delivering end-user support and ensuring mission continuity.

You will perform MACD actions, onsite troubleshooting, and coordinate with headquarters to align service delivery across diverse environments. Strong communication is essential.

Qualifications

• Proficiency in troubleshooting end-user devices.
• Ability to provide on-site IT support as needed.
• Familiarity with IT asset management.
• Strong communication and customer service skills.
• Minimum education: High School.
• Minimum work experience: 4 years.

Responsibilities

• Direct teams to deliver comprehensive end-user support through MACD actions.
• Proactive environment assessments and responsive break/fix services to ensure mission continuity.
• Manages onsite troubleshooting and restoration of devices, coordinates with headquarters and stakeholders to align service delivery, and ensures reliability and efficiency across diverse IT environments.
• Technician enhances productivity and guarantees resilient IT Operations across all supported sites.

Skills

Troubleshooting end-user devices

On-site IT support

IT asset management

Customer service

Education

High School

Job description

DMI, a leading IT services provider, seeks a Field Office Deskside Technician for its St. Paul, MN location. The role oversees IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business, delivering end-user support and ensuring mission continuity.

You will perform MACD actions, onsite troubleshooting, and coordinate with headquarters to align service delivery across diverse environments. Strong communication is essential.