Field IT & AV Support Specialist (LMS & Canvas)

Florida International University

Miami (FL)

On-site

USD 40,000 - 43,000

Full time

10 days ago

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Job summary

Florida International University’s Herbert Wertheim College of Medicine seeks an IT Field Analyst to join our team of professionals in Miami. The role provides frontline help for faculty, students and staff, troubleshooting software, computing platforms and AV systems across classrooms and conference spaces.

Responsibilities include setting up AV gear, editing course capture video, uploading content to the LMS, and coordinating with DoIT and vendors.

Qualifications

Bachelor's degree or 2 years IT experience; or 6 years IT experience; or equivalent combination.
Academic environment experience preferred.
Strong communication and analytical skills.
Experience with Crestron systems and LMS platforms.
Experience with AV editing and course capture software.
Ability to document and improve processes.

Responsibilities

Assist users and students with supported software and computing platforms.
Provide support and troubleshooting for AV systems in classrooms and conference rooms; work off hours as needed.
Edit course capture video and publish to end users.
Upload and update course content in the LMS.
Perform equipment testing and provide training to end users and IT staff.
Set up Boardpaq and iPad, coordinate with board administrator and manage equipment post-meeting.
Set up and operate sound/multimedia systems for classes and events; travel to off-campus AV locations as needed.
Coordinate with classroom support team to address issues and collaborate with DoIT and vendors.