IT Field Analyst - Herbert Wertheim College of Medicine

Florida International University; Miami (FL); Presencial; USD 40 000 - 43 000; Tempo integral

Resumo da oferta

Florida International University’s Herbert Wertheim College of Medicine seeks an IT Field Analyst to join our team of professionals in Miami. The role provides frontline help for faculty, students and staff, troubleshooting software, computing platforms and AV systems across classrooms and conference spaces.

Responsibilities include setting up AV gear, editing course capture video, uploading content to the LMS, and coordinating with DoIT and vendors.

Qualificações

• Bachelor's degree or 2 years IT experience; or 6 years IT experience; or equivalent combination.
• Academic environment experience preferred.
• Strong communication and analytical skills.
• Experience with Crestron systems and LMS platforms.
• Experience with AV editing and course capture software.
• Ability to document and improve processes.

Responsabilidades

• Assist users and students with supported software and computing platforms.
• Provide support and troubleshooting for AV systems in classrooms and conference rooms; work off hours as needed.
• Edit course capture video and publish to end users.
• Upload and update course content in the LMS.
• Perform equipment testing and provide training to end users and IT staff.
• Set up Boardpaq and iPad, coordinate with board administrator and manage equipment post-meeting.
• Set up and operate sound/multimedia systems for classes and events; travel to off-campus AV locations as needed.
• Coordinate with classroom support team to address issues and collaborate with DoIT and vendors.

Conhecimentos

Customer service

Technical troubleshooting

Verbal & written comms

Analytical skills

Documentation

Team coordination

Out-of-hours support

Event setup

Formação académica

Bachelor's degree

Ferramentas

Crestron

SimulationiQ

Canvas

Blackboard

Moodle

AV editing

Course capture software

Boardpaq

Descrição da oferta de emprego

Job Summary

The Herbert Wertheim College of Medicine is currently seeking a IT Field Analyst to join our team of professionals.

Duties include:

• Assists all users and students with questions about supported software and computing platforms to the best of his/her ability in a professional and courteous manner.
• Provides support and troubleshooting for Audio Visual (AV) systems (e.g. Crestron and SimulationiQ) in learning facilities (classrooms and simulation center) and conference rooms. Works off hours, as needed, to maintain AV systems' uptime and operational continuity.
• Edits course capture video and publishes to the end users.
• Uploads and updates course content to the learning management system.
• Performs equipment testing and systems training for end users and other IT staff members.
• Provides support for Boardpaq (board meeting application) and IPad set up. Coordinates with board administrator, sets up equipment and assists with any issues prior to the meeting. Responsible for the collection of all equipment once the meeting has concluded.
• Sets-up and operates sound and multimedia systems for classes, meetings and events. Travels to off campus AV events and clinical locations to provide AV support as needed. Assists users by setting up necessary conference room AV systems for briefings, presentations, and conferences. Establishes connectivity prior to the start of any video conferencing session to verify equipment is functional and participants are on-line.
• Provides coordination among classroom support team to address troubleshooting efforts, testing, implementation and support.
• Works to address escalated issues related to classroom and educational technologies and collaborates with vendors, consultants and Division of Information Technology (DoIT) as needed.
• Provides technical assistance and exam support coverage during exam administrations. Assists with student and testing laptops updates and maintenance.
• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
• Performs related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

Bachelor's degree and two (2) years experience in IT related field; OR six (6) years experience in IT related field; OR an equivalent combination of relevant education and/or experience.

Desired Qualifications

• Experience working in academic environment preferred.
• Excellent verbal and written communications skills as well as interpersonal skills.
• Excellent analytical and troubleshooting skills.
• Experience with operational support and troubleshooting for Crestron systems.
• Experience with learning management systems. (i.e. Canvas, Blackboard, Moodle).
• Experience with AV editing.
• Experience with course capture software.
• Working knowledge of operation of audio visual systems.
• Ability to document existing and new processes.

Job Category

Staff

Advertised Salary

$40,000 - $43,000

Work Schedule

Begin time: 7:30 AM

End time: 4:00 PM

Pre-Employment Requirements

Expanded Background Check

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and any other legally protected basis.