IT & AV Support Specialist - Research Admin Systems

Florida International University; Miami (FL); On-site; USD 60,000 - 65,000; Full time

Job summary

Florida International University seeks an IT/AV support professional to troubleshoot and resolve hardware, software, and device issues for the Office of Research and Economic Development, reporting centers, and the University Graduate School.

You will assist with computer setup, equipment specs, procurement processes, and maintaining AV systems, security updates, and inventories. Occasional emergency coverage is required.

Qualifications

• Bachelor’s degree and two (2) years of experience in the field; OR six (6) years of related experience; OR an equivalent combination of relevant education and/or experience.
• Knowledge of advanced features in Microsoft Office Suite and SharePoint.
• Ability to lift up to 20 pounds of weight.
• Effective customer service skills.
• Effective interpersonal skills.
• Understanding of computer networking and computer security, SharePoint, Active Directory, Hardware/Software support.
• Be familiar with AV equipment.
• Experience in hardware support, installation and repair.
• Familiarity with research administration processes.

Responsibilities

• Provides IT and AV support to the Office of Research and Economic Development, reporting centers, and the University Graduate School by identifying, prioritizing, troubleshooting and resolving IT issues on hardware, software, and other electronic devices.
• Assists end users with computer/workstation set-up.
• Works with end users on specs needed for new equipment and facilitates technical aspects of procurement process.
• Monitors and maintains computers/AV equipment including updates to software and security.
• Maintains inventory of computers, phones, software and other equipment.
• Tests and evaluates new technology.
• Provides assistance in the maintenance and reporting on open cases.
• Performs phone/internet diagnostics. Set-up and order new phones.
• Provides secondary support as needed for other technology initiatives impacting research, economic development, and graduate studies processes.
• Creates and maintains documentation and procedures for areas of responsibility.
• Provides support for listservs.
• Provides technology support for meetings/events.
• Provides support for the administration of the Universities technology management and commercialization software.
• Provides support for the administration of the Universities effort reporting system.
• Provides support for the administration of the Universities Discovery user profile editor, Symplectic Elements.
• Performs essential duties in any emergencies such as hurricanes, storms, and/or any other university emergency closing.

Skills

Office Suite familiarity

Customer service

Interpersonal skills

Networking knowledge

Security awareness

Education

Bachelor's degree

Tools

SharePoint

Active Directory

Job description

Florida International University seeks an IT/AV support professional to troubleshoot and resolve hardware, software, and device issues for the Office of Research and Economic Development, reporting centers, and the University Graduate School.

You will assist with computer setup, equipment specs, procurement processes, and maintaining AV systems, security updates, and inventories. Occasional emergency coverage is required.