Field Inventory & Customer Care Specialist

Jobtailor; Hartford (CT); On-site; USD 40,000 - 65,000; Full time

Job summary

Grainger is seeking a customer-focused field service professional to support multiple customer locations in Hartford, CT. You will stock inventory, monitor stock levels with scanning, and assist customers to identify product needs while following routing software guides.

You will resolve issues promptly, collaborate with sales partners, and promote Grainger MRO solutions across sites, ensuring safety and efficiency while maintaining strong customer loyalty.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60 lbs and/or work in difficult positions.
• Collaboration and problem-solving skills.
• Ability to handle different technical and operational issues.
• Valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations.
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where service is provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.
• Manage customer inventory and provide customer service through the KeepStock program.
• Work with partners to implement sales strategy and help customers understand Grainger MRO solutions.

Skills

Customer Service

Inventory Management

Sales Strategy Implementation

Collaboration Skills

Problem-Solving Skills

Education

High School Diploma or equivalent

Tools

Routing Software

Job description

Grainger is seeking a customer-focused field service professional to support multiple customer locations in Hartford, CT. You will stock inventory, monitor stock levels with scanning, and assist customers to identify product needs while following routing software guides.

You will resolve issues promptly, collaborate with sales partners, and promote Grainger MRO solutions across sites, ensuring safety and efficiency while maintaining strong customer loyalty.