Field Installer/Trainer

Sorenson Communications; Los Angeles (CA); On-site; USD 15,167 - 24,039; Full time

Benefits offered by this job

Mileage reimbursement

Health benefits

Job summary

Sorenson Communications is looking for an Outreach Trainer in Los Angeles to educate customers on using Video Relay Service devices fluent in American Sign Language (ASL). This position involves significant travel to customer locations for training and installation of Sorenson equipment.

The ideal candidate must be experienced in VRS technology, willing to travel, and maintain a positive attitude while working as part of a team. Competitive pay and benefits are offered.

Qualifications

• Experience installing Sorenson VRS equipment and providing customer service.
• Ability to travel locally and maintain a high-speed Internet connection.
• Understanding of firewalls and IT network work.

Responsibilities

• Communicate using ASL to educate customers on VRS devices.
• Travel to customer homes for training and installations.
• Participate in outreach and marketing events.

Skills

Fluent in American Sign Language (ASL)

Customer service experience

Excellent written communication

Knowledge of network installations

Job description

Job Benefits

• Mileage reimbursement
• Estimated Pay: $11.01‑$17.45

Essential Duties and Responsibilities

• Communicate using American Sign Language (ASL) to educate customers on how to use their Video Relay Service device.
• Responsible for traveling to customer homes and businesses performing VRS training, service calls and new installations of Sorenson equipment in your assigned area.
• Educate new and existing customers on how to use the features & the benefits of SVRS services and products.
• The Outreach Trainer may participate in events with the Sales/Outreach and Marketing groups at educating institutions, customers and organizations as to the benefits of Sorenson VRS.
• Participate in seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents.

Travel Requirements

Local Daily Travel Requirements: 50‑75%

Knowledge, Skills, and Abilities

• Fluent in American Sign Language (ASL)
• Extensive experience in installing Sorenson VRS equipment and providing customer service; expert in all types of videophone and network installations including T1, DSL and High‑Speed Cable Internet.
• Excellent written and ASL communication skills.
• Daily access to own transportation; willing and able to provide required documentation including insurance, registration, etc.
• Willing and able to travel long distances by automobile or airplane and stay overnight.
• Excellent computer skills and understanding of Internet, routers, hubs, switches and how to install them.
• Maintain personal high speed Internet connection at place of residence.
• Must have Sorenson Communications selected as their default provider (with an active Local Number) for work VP and mobile devices.
• Understanding of firewalls and ability to work with IT and Network Administrators to open required ports for Sorenson's equipment.
• Fluent in American Sign Language.

Working Conditions and Physical Requirements

• Fluent in American Sign Language (ASL)
• Must be a team player and have a positive attitude.
• Can lift 50 pounds and sit for long periods of time.
• Other duties as assigned.
• Compliance with company vaccination or testing requirements for face‑to‑face interactions with co‑workers or customers.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicants possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.