Field Installer/Trainer

Sorenson Communications, LLC; Knoxville (TN); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Sorenson Communications, LLC is seeking an Outreach Trainer to educate customers on Sorenson VRS devices and services, primarily using ASL. The role involves traveling to customer homes and businesses to provide VRS training, service calls, and new installations in the assigned area.

Responsibilities include demonstrating SVRS features, participating in Sales/Outreach events, and guiding customers through setup.

Qualifications

• Fluent in American Sign Language (ASL)
• Excellent written and ASL communication skills
• Extensive computer skills and knowledge of the Internet, routers, hubs, switches and installation
• Must have reliable transportation and be able to provide required documentation (insurance, registration)
• Willing and able to travel long distances by car or plane and stay overnight
• Sorenson Communications default provider for work VP and mobile devices

Responsibilities

• Communicate using ASL to educate customers on how to use their Video Relay Service device.
• Travel to customer homes and businesses performing VRS training, service calls and new installations in the assigned area.
• Educate customers on how to use SVRS features and benefits.
• Participate in events with Sales/Outreach and Marketing to educate institutions, customers and organizations about Sorenson VRS.
• Participate in seminars and training sessions with deaf constituents on using Sorenson services

Skills

ASL fluency

ASL communication

Written communication

Computer skills

Travel readiness

Job description

Description

* This job requires the employee to be fluent in American Sign Language (ASL) *

Job Benefits

Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

• Mileage reimbursement
• Estimated Pay: $12.35 to $20.62 (Hourly pay and piece rate included in estimate)

ASL Link: https://vimeo.com/638781088/60bc92b3bd

Essential Duties and Responsibilities

• Communicate using American Sign Language (ASL) to educate customers on how to use their Video Relay Service device.
• Responsible for traveling to customer homes and businesses performing VRS training, service calls and new installations of Sorenson equipment in their assigned area.
• Educate new and existing customers on how to use the features & the benefits of SVRS services and products.
• The Outreach Trainer may participate in events with the Sales/Outreach and Marketing groups at educating institutions, customers and organizations as to the benefits of Sorenson VRS.
• Participate in seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents.

Travel Requirements

Local Daily Travel Requirements: 50-75%

Knowledge, Skills, and Abilities

• Fluent in American Sign Language (ASL)
• Extensive experience in installing Sorenson VRS equipment, providing customer service and be expert in all types of videophone and network installations including T1, DSL and High-Speed Cable Internet. T
• Must also have excellent written and ASL communication skills.
• Have daily access to own transportation; be willing and able to provide required documentation including insurance, registration, etc.
• Be willing and able to travel long distances by automobile or airplane and stay overnight.
• Have excellent computer skills and understand the Internet, routers, hubs, switches and how to install them.
• Have & maintain personal high speed Internet connection at place of residence.
• Must have Sorenson Communications selected as their default provider (with an active Local Number) for work VP and mobile devices.
• Have understanding of firewalls and be able to work successfully with IT and Network Administrators to open the required ports for Sorenson's equipment.
• Be fluent in American Sign Language.

Working Conditions and Physical Requirements

• Fluent in American Sign Language (ASL)
• Must be a team player and have a positive attitude.
• Be able to lift 50 pounds and sit for long periods of time.
• Other duties as assigned.
• If you are applying for a role which requires face to face interactions with co-workers or customers, you will be required to comply with our company's vaccination policy.
• As a condition of employment, all employees are required to comply with the vaccination or testing requirements outlined in our company policy (for certain roles) as soon as practicable. Our policy requires either proof of vaccination or compliance with our vaccination exemption process.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Company Summary

Our Mission...Leveraging the Power of Language, we connect lives and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Mission...Leveraging the Power of Language, we connect lives and enrich the human experience

Vision....To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words

Values...Integrity, Diversity, Belonging and Impact

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.