Field Installer/Trainer

Sorenson Communications; Baltimore (MD); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Sorenson Communications is seeking an Outreach Trainer to educate customers on using VRS devices, travel to client sites for training and installations, and promote Sorenson services.

The role requires ASL fluency, strong communication, and willingness to travel up to 50-75% locally; it offers mileage reimbursement and being part of a team delivering accessible video relay technology.

Qualifications

• Fluent in American Sign Language (ASL).
• Experience installing Sorenson VRS equipment and providing customer service.
• Excellent written and ASL communication skills.
• Have daily access to own transportation and willingness to travel, including overnight stays.
• Strong computer skills; understanding routers, hubs, switches and internet setup.
• Must have Sorenson as default provider for work VP and mobile devices.
• Able to travel long distances by car or plane; 50–75% local travel.

Responsibilities

• Educate customers on using ASL to navigate Sorenson VRS devices.
• Travel to customer homes and businesses for training, service calls and installations.
• Educate customers on features and benefits of SVRS services and products.
• Participate in events with Sales/Outreach and Marketing to educate institutions and organizations about VRS benefits.
• Lead seminars and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents.

Skills

ASL fluency

VRS equipment installation

Customer service

IT networking basics

Vehicle transportation

Travel readiness

Tools

Routers & switches

Home networking setup

Video devices

Job description

* This job requires the employee to be fluent in American Sign Language (ASL) *

Job Benefits

Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

• Mileage reimbursement
• Estimated Pay: $11.01-$17.45 (Hourly pay and piece rate included in estimate)

ASL Link: https://vimeo.com/638781088/60bc92b3bd

Essential Duties and Responsibilities

• Communicate using American Sign Language (ASL) to educate customers on how to use their Video Relay Service device.
• Responsible for traveling to customer homes and businesses performing VRS training, service calls and new installations of Sorenson equipment in their assigned area.
• Educate new and existing customers on how to use the features & the benefits of SVRS services and products.
• The Outreach Trainer may participate in events with the Sales/Outreach and Marketing groups at educating institutions, customers and organizations as to the benefits of Sorenson VRS.
• Participate in seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents.

Travel Requirements

Local Daily Travel Requirements: 50-75%

Knowledge, Skills, and Abilities

• Fluent in American Sign Language (ASL)
• Extensive experience in installing Sorenson VRS equipment, providing customer service and be expert in all types of videophone and network installations including T1, DSL and High-Speed Cable Internet. T
• Must also have excellent written and ASL communication skills.
• Have daily access to own transportation; be willing and able to provide required documentation including insurance, registration, etc.
• Be willing and able to travel long distances by automobile or airplane and stay overnight.
• Have excellent computer skills and understand the Internet, routers, hubs, switches and how to install them.
• Have & maintain personal high speed Internet connection at place of residence.
• Must have Sorenson Communications selected as their default provider (with an active Local Number) for work VP and mobile devices.
• Have understanding of firewalls and be able to work successfully with IT and Network Administrators to open the required ports for Sorenson's equipment.
• Be fluent in American Sign Language.

Working Conditions and Physical Requirements

• Fluent in American Sign Language (ASL)
• Must be a team player and have a positive attitude.
• Be able to lift 50 pounds and sit for long periods of time.
• Other duties as assigned.

If you are applying for a role which requires face to face interactions with co-workers or customers, you will be required to comply with our company's vaccination policy.

As a condition of employment, all employees are required to comply with the vaccination or testing requirements outlined in our company policy (for certain roles) as soon as practicable. Our policy requires either proof of vaccination or compliance with our vaccination exemption process.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity:

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

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Company Summary

Sorenson Communications is committed to connecting people beyond words. Our customers rely on us, and our innovative technology, to quickly deliver accuracy in every conversation. We are industry leaders because of our passion, care, and commitment to excellence. Our workforce is the foundation of our success, and our deeply rooted mission is shared throughout our organization. Our employees are united and proud to be part of this important human interaction, and we understand that everything we do creates connections and enhances relationships.

Sorenson Communications LLC. (and subsidiary CaptionCall) offer Video Relay Service (VRS) through American Sign Language (ASL), allowing Deaf and hearing people to communicate in their preferred language. We also provide onsite and remote interpreting services between English and various other world languages. CaptionCall (a division of Sorenson) offers Internet protocol captioning communication service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions.

Mission...

Leveraging the Power of Language, we connect lives and enrich the human experience

Vision....

To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words

Values...

Integrity, Diversity, Belonging and Impact

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.