Field Installation Technician: Cable & Broadband Expert

Energy Jobline ZR; West Dundee (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

i3 Broadband seeks an Installation and Support Technician in Illinois to deliver on our promise of high-quality internet, TV, and voice services. You will perform inside/outside installations at customers’ homes, manage connections, upgrades, and disconnections, and ensure service quality with test equipment.

You will communicate policy details, complete required paperwork, and contribute to revenue through informed product options and promotions while maintaining safety and professional

Qualifications

• No prior experience is required; hands-on or electrical interest is a plus.
• Must have a clean driving record and pass a background check.
• Ability to work outdoors in all weather conditions and in tight spaces.

Responsibilities

• Perform exterior and interior customer drop installations from tap to antenna terminals.
• Handle new connects, disconnects, adds outlets, and service upgrades/downgrades.
• Assess picture quality and ensure acceptable delivery of cable services.
• Use field tools and read signal levels to resolve installation issues.
• Explain FCC rules and company policies to customers and document activities.

Skills

Teamwork

Problem solving

Customer service

Technical aptitude

Computer proficiency

Attention to detail

Communication

Overtime availability

Clean driving record

Education

No formal education required

Tools

VOM

DMM

Job description

i3 Broadband seeks an Installation and Support Technician in Illinois to deliver on our promise of high-quality internet, TV, and voice services. You will perform inside/outside installations at customers’ homes, manage connections, upgrades, and disconnections, and ensure service quality with test equipment.

You will communicate policy details, complete required paperwork, and contribute to revenue through informed product options and promotions while maintaining safety and professional