Field Installation Engineer - Diagnostics & Travel

Ampcus, Inc; Cary (NC); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Ampcus Inc. is seeking a Site Installation Engineer located near Cary, NC to join a national installation team responsible for installing, configuring, calibrating, and troubleshooting diagnostic equipment at customer sites across the United States.

This field-based, customer-facing role requires extensive travel and strong technical troubleshooting with excellent customer service. The candidate will coordinate installation activities, ensure compliance with technical specifications, resolve

Qualifications

• Technical training or an associate degree or higher in a relevant discipline.
• 2–3 years of field service, equipment installation, or troubleshooting experience.
• Willingness to travel extensively, including overnight travel across the U.S.

Responsibilities

• Install diagnostic instruments, laboratory automation systems, and automation reconfigurations at customer sites.
• Perform system startup, calibration, acceptance testing, and precision testing within established project timelines.
• Provide break/fix support throughout the installation lifecycle and troubleshoot technical issues, including equipment failures and damaged or missing parts.
• Evaluate site layouts, facility readiness, electrical requirements, and installation quality to ensure compliance with specifications.
• Coordinate with customer personnel to resolve technical issues, communicate project delays, and maintain installation schedules, quality standards, and customer satisfaction.
• Configure and connect hospital networks to remote diagnostic systems.
• Maintain tools, parts inventory, and test equipment, including scheduling required maintenance.
• Perform complex equipment investigations, service calls, repairs, and product performance assessments.
• Provide advanced technical guidance and mentoring to field service teams.

Skills

Troubleshooting

Communication

Customer service

Organization

Problem solving

Microsoft Office

Education

Technical training or associate degree or higher in a relevant discipline

Tools

Microsoft Office

Job description

Ampcus Inc. is seeking a Site Installation Engineer located near Cary, NC to join a national installation team responsible for installing, configuring, calibrating, and troubleshooting diagnostic equipment at customer sites across the United States.

This field-based, customer-facing role requires extensive travel and strong technical troubleshooting with excellent customer service. The candidate will coordinate installation activities, ensure compliance with technical specifications, resolve