Field Installation Engineer – Diagnostic Systems (Travel)

Ampcus Inc; Cary (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Ampcus Inc in Cary, NC is seeking a Site Installation Engineer to join a national installation team responsible for installing, configuring, calibrating, and troubleshooting diagnostic equipment at customer sites across the United States. This is a field-based, customer-facing role requiring extensive travel, strong technical troubleshooting skills, and excellent customer service.

The selected candidate will coordinate installation activities, ensure compliance with technical specifications,

Qualifications

• Technical training or an associate degree or higher in a relevant discipline.
• 2-3 years of field service, equipment installation, technical support, or troubleshooting.
• Experience with diagnostic equipment, laboratory automation, installation, or service is preferred.
• Strong troubleshooting skills and the ability to evaluate site layouts and installation requirements.
• Willingness and ability to travel extensively, including overnight travel across the United States.
• Valid driver's license in good standing.
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong customer service, organizational, and problem-solving skills.
• Ability to work independently with minimal supervision and manage multiple installation activities.
• Flexibility to work occasional weekends and support demanding project schedules.

Responsibilities

• Install diagnostic instruments, laboratory automation systems, and automation reconfigurations at customer sites.
• Perform system startup, calibration, acceptance testing, and precision testing within established project timelines.
• Provide break/fix support throughout the installation lifecycle and troubleshoot technical issues, including equipment failures and damaged or missing parts.
• Evaluate site layouts, facility readiness, electrical requirements, and installation quality to ensure compliance with specifications.
• Assess the work of mechanical installation vendors and provide feedback to vendors, factory teams, project management, and planning teams.
• Document installation tasks, service activities, testing results, and other required project information using designated tools.
• Coordinate with customer personnel to resolve technical issues, communicate project delays, and maintain installation schedules, quality standards, and customer satisfaction.
• Configure and connect hospital networks to remote diagnostic systems.
• Maintain tools, parts inventory, and test equipment, including scheduling required maintenance.
• Perform complex equipment investigations, service calls, repairs, and product performance assessments.
• Recommend product modifications and process improvements based on field performance data.
• Provide advanced technical guidance and mentoring to field service teams.
• Support business-critical installation schedules, including quarter-end activities and occasional weekend work.

Skills

Field service experience

Diagnostics equipment

Troubleshooting

Customer service

Microsoft Office

Education

Technical training or associate degree in a relevant discipline

Job description

Ampcus Inc in Cary, NC is seeking a Site Installation Engineer to join a national installation team responsible for installing, configuring, calibrating, and troubleshooting diagnostic equipment at customer sites across the United States. This is a field-based, customer-facing role requiring extensive travel, strong technical troubleshooting skills, and excellent customer service.

The selected candidate will coordinate installation activities, ensure compliance with technical specifications,