Site Installation Engineer

Ampcus, Inc; Cary (NC); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Ampcus Inc. is seeking a Site Installation Engineer located near Cary, NC to join a national installation team responsible for installing, configuring, calibrating, and troubleshooting diagnostic equipment at customer sites across the United States.

This field-based, customer-facing role requires extensive travel and strong technical troubleshooting with excellent customer service. The candidate will coordinate installation activities, ensure compliance with technical specifications, resolve

Qualifications

• Technical training or an associate degree or higher in a relevant discipline.
• 2–3 years of field service, equipment installation, or troubleshooting experience.
• Willingness to travel extensively, including overnight travel across the U.S.

Responsibilities

• Install diagnostic instruments, laboratory automation systems, and automation reconfigurations at customer sites.
• Perform system startup, calibration, acceptance testing, and precision testing within established project timelines.
• Provide break/fix support throughout the installation lifecycle and troubleshoot technical issues, including equipment failures and damaged or missing parts.
• Evaluate site layouts, facility readiness, electrical requirements, and installation quality to ensure compliance with specifications.
• Coordinate with customer personnel to resolve technical issues, communicate project delays, and maintain installation schedules, quality standards, and customer satisfaction.
• Configure and connect hospital networks to remote diagnostic systems.
• Maintain tools, parts inventory, and test equipment, including scheduling required maintenance.
• Perform complex equipment investigations, service calls, repairs, and product performance assessments.
• Provide advanced technical guidance and mentoring to field service teams.

Skills

Troubleshooting

Communication

Customer service

Organization

Problem solving

Microsoft Office

Education

Technical training or associate degree or higher in a relevant discipline

Tools

Microsoft Office

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Site Installation Engineer

Location(s):

Cary, NC

Job Summary

We are seeking a Site Installation Engineer to join a national installation team responsible for installing, configuring, calibrating, and troubleshooting diagnostic equipment at customer sites across the United States. This is a field-based, customer-facing role requiring extensive travel, strong technical troubleshooting skills, and excellent customer service.

The selected candidate will coordinate installation activities, ensure compliance with technical specifications, resolve installation issues, and maintain project schedules while delivering high-quality customer support.

Responsibilities

• Install diagnostic instruments, laboratory automation systems, and automation reconfigurations at customer sites.
• Perform system startup, calibration, acceptance testing, and precision testing within established project timelines.
• Provide break/fix support throughout the installation lifecycle and troubleshoot technical issues, including equipment failures and damaged or missing parts.
• Evaluate site layouts, facility readiness, electrical requirements, and installation quality to ensure compliance with specifications.
• Assess the work of mechanical installation vendors and provide feedback to vendors, factory teams, project management, and planning teams.
• Document installation tasks, service activities, testing results, and other required project information using designated tools.
• Coordinate with customer personnel to resolve technical issues, communicate project delays, and maintain installation schedules, quality standards, and customer satisfaction.
• Configure and connect hospital networks to remote diagnostic systems.
• Maintain tools, parts inventory, and test equipment, including scheduling required maintenance.
• Perform complex equipment investigations, service calls, repairs, and product performance assessments.
• Recommend product modifications and process improvements based on field performance data.
• Provide advanced technical guidance and mentoring to field service teams.
• Support business-critical installation schedules, including quarter-end activities and occasional weekend work.

Required Qualifications

• Technical training or an associate degree or higher in a relevant discipline.
• Approximately 2-3 years of relevant experience in field service, equipment installation, technical support, or troubleshooting.
• Experience with diagnostic equipment, laboratory automation, installation, or service is preferred.
• Strong troubleshooting skills and the ability to evaluate site layouts and installation requirements.
• Basic understanding of facility infrastructure and electrical requirements.
• Ability to configure and connect customer networks to remote diagnostic systems.
• Willingness and ability to travel extensively, including overnight travel across the United States.
• Valid driver's license in good standing.
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong customer service, organizational, and problem-solving skills.
• Ability to work independently with minimal supervision and manage multiple installation activities.
• Flexibility to work occasional weekends and support demanding project schedules.

Preferred Qualifications

• Experience installing, calibrating, or servicing complex diagnostic instruments and laboratory automation systems.
• Familiarity with equipment startup, acceptance testing, precision testing, and advanced troubleshooting.
• Experience evaluating installation quality, coordinating with vendors, and resolving equipment failures.
• Demonstrated ability to provide technical mentoring and support to field service teams.

Work Arrangement

• Remote when not traveling; the role requires on-site work at customer locations.
• Candidates should reside in the Central or Eastern U.S. time zone, preferably near a major airport.
• Approximately 80-100% travel, including overnight travel across the United States.
• Standard working hours are generally 8:00 a.m. to 5:00 p.m., with flexibility as needed.
• Occasional weekend work and extended availability during quarter-end periods may be required.
• The assignment may be extended, and a potential permanent opportunity may be considered based on business needs and performance.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.