Field Install Manager: Vendor & Quality Lead

Power Home Remodeling; East Lansing (MI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

401(k)

Company Vehicle

Technology Package (IPad/IPhone)

EZ Pass

Gas Card

Bonus Plan

Job summary

Power Home Remodeling is seeking an Install Manager to oversee vendor partners and field crews, ensuring high-quality installations and regulatory compliance. You will guide install partners, manage scheduling, and work directly with customers to resolve issues in real time.

The role requires a valid driver’s license, OSHA/lead certifications, and 2–4 years of related experience. Expect field-heavy work with competitive benefits and a company vehicle.

Qualifications

• High School Diploma and 2-4 years of related work experience is required.
• Required licenses/certifications VSI, AAMA Certification, OSHA 10, Lead Certification (Will receive upon employment if not currently certified)
• Must have a valid driver’s license and be capable of driving to, from, and between sites as needed.
• On-site field work with minimal supervision.

Responsibilities

• Independently assesses install partners’ installations and service calls to confirm adherence to operating practices and policies.
• Determines what action to take when issues present during the inspection process.
• Confirms that all company-branded work is OSHA-compliant and satisfies all other applicable laws and regulations.
• Evaluates install partner performance and, based on the evaluation, has the authority to both manage the scheduling and distribution of installation and repair jobs and to make recommendations to management regarding retention and/or termination of an install partner’s services.
• Works on site, directly with customers, to answer any questions, concerns, and assess satisfaction level as well as make any necessary changes to resolve customer concerns in real time.
• Negotiates and adjusts material pricing agreements with customers and makes additional sales recommendations according to an independent assessment of customers needs.
• Manages associated payment collections when necessary.
• Ensures that all materials used in the installation process meet company standards and, in the case of any defect or quality concern, is responsible for determining what steps are necessary to meet compliance/quality standards and maintain customer satisfaction.
• May be required to perform services and repairs, for which he or she would need to ascertain the parts necessary.
• Must have a valid driver’s license and be capable of driving to, from, and in between sites as needed.
• Completes various administrative tasks as needed.
• Other as assigned by Management.

Skills

Customer Service

Negotiation

Multi-tasking

Time Management

Field Work

Education

High School Diploma

2-4 years of related experience

Job description

Power Home Remodeling is seeking an Install Manager to oversee vendor partners and field crews, ensuring high-quality installations and regulatory compliance. You will guide install partners, manage scheduling, and work directly with customers to resolve issues in real time.

The role requires a valid driver’s license, OSHA/lead certifications, and 2–4 years of related experience. Expect field-heavy work with competitive benefits and a company vehicle.