Field Lab Implementation Specialist

Medasource; San Diego (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Medasource is seeking a Field Implementation Specialist to act as the main liaison for post-sales support. You will lead installation, validation, and training of clinical chemistry analyzers at client sites across the country, traveling up to 95% with occasional overnights.

This entry-level, field-based role offers mentorship and requires independence, self-direction, and strong customer service skills, with an 18-month contract and potential extensions or conversion.

Qualifications

• Associate’s degree in Medical Technology or related field.
• Minimum 3 years experience in a clinical lab or IT support in a clinical setting.
• ASCP certification preferred.
• Willingness to travel nationally up to 95% with overnight stays.
• Strong communication skills and ability to build relationships.

Responsibilities

• Serve as the primary liaison providing post-sales customer support during installation and implementation of clinical chemistry and immunoassay analyzers/instruments at customer sites nationwide.
• Validate analyzer installations to ensure proper setup and functionality.
• Assess customer organizational structure, workflow, and knowledge to identify training gaps.
• Develop and deliver training to customers on platforms, processes, and expectations, including planning and coordination for implementation.
• Provide first-level troubleshooting and problem-solving for customer issues, escalating complex issues as needed.
• Identify opportunities for new system consumables for clients.
• Document and report on implementation progress, customer feedback, and issues encountered; collaborate with internal teams to improve processes.
• Maintain extensive onsite presence with up to 95% travel, including overnights Monday through Friday.
• Receive mentorship to develop expertise in clinical chemistry and immunoassay solutions.

Skills

Customer communication

Time management

Organization

Prioritization

Independent work

Travel readiness

Education

Associate’s degree in Medical Technology

ASCP certification preferred

Job description

Position: Field Implementation Specialist

Contract: 18-month contract (potential extension up to 3 years, possible conversion)

Start: Mid-September

Interview Process: 1 pre-recorded interview, 1 Microsoft Teams Video interview

Job Description

A healthier future drives us to innovate and continuously advance science, ensuring everyone has access to the healthcare they need today and for generations to come. As a Field Implementation Specialist, you will play a vital role in supporting this mission by serving as the primary liaison for post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers and instruments at client sites nationwide.

This entry-level, field-based position offers extensive mentorship and requires a high degree of independence, self-direction, and visibility. You will travel nationally up to 95% of the time, including overnight stays Monday through Friday, to deliver exceptional customer experiences and ensure successful solution adoption. This is a unique opportunity to make a direct impact on healthcare delivery while developing your technical and customer service skills in a dynamic, hands‑on environment. The position is an 18-month contract with the potential for extension up to 3 years or conversion to a permanent role.

WHAT YOU'LL DO

• Serve as the primary liaison providing post-sales customer support during installation and implementation of clinical chemistry and immunoassay analyzers/instruments at customer sites nationwide
• Validate analyzer installations to ensure proper setup and functionality
• Assess customer organizational structure, workflow, and knowledge to identify training gaps
• Develop and deliver training to customers on platforms, processes, and expectations, including planning and coordination for implementation
• Provide first-level troubleshooting and problem-solving for customer issues, escalating complex issues as needed
• Identify opportunities for new system consumables (e.g., reagents, primary antibodies, bio-markers, software) for clients
• Document and report on implementation progress, customer feedback, and issues encounteredCollaborate with internal teams to ensure seamless customer experience and continuous improvement of implementation processes
• Maintain extensive onsite presence with up to 95% travel, including overnight stays Monday through Friday, to support a national client base
• Receive mentorship and guidance to develop expertise in clinical chemistry and immunoassay solutions

WHAT YOU BRING

• Associate’s degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences
• 3 years of previous experience in a clinical laboratory or IT support in a clinical lab environment
• ASCP certification (preferred)
• Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for chemistry and IT solutions
• Effective customer communication skills (written and verbal), positive attitude, and ability to foster strong internal and external relationships
• Strong time‑management, organization, and prioritization skills
• Ability to work independently as a field-based individual contributor with autonomy and self‑direction
• Willingness and ability to travel nationally up to 95%, including overnight travel Monday through Friday
• Must reside within 50 miles of a major metropolitan airport in the US (no relocation provided)