Field HVAC Technician: On-Site & Customer-Focused

KEP Electric; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

IES is seeking an HVAC Service Technician in Cincinnati, OH to support HVAC operations, ensure quality workmanship, and meet customer expectations on installation, service, replacement, or operational objectives.

The role requires 2–4 years of experience, a high school diploma or equivalent, and ability to work on-site with safety compliance. Travel to job sites may be required; candidates must pass background checks and communicate effectively with customers and teams.

Qualifications

• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• High level of attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines effectively.
• Knowledge of HVAC systems, tools, equipment, and applicable codes preferred.
• Proficiency in Microsoft Office Suite and applicable systems.
• Strong customer service and relationship-building skills.
• Ability to pass pre-employment screenings such as background and motor vehicle record checks.
• English speaking, reading, and writing preferred, and required where necessary to perform job duties.
• Maintain professionalism and a positive, respectful demeanor with customers, coworkers, and business partners.

Responsibilities

• Perform assigned HVAC-related duties and responsibilities in support of departmental and company objectives.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Coordinate effectively with internal departments, customers, subcontractors, and vendors as required.
• Maintain accurate records, documentation, and reporting related to assigned responsibilities.
• Support process improvement initiatives and operational efficiency efforts.
• Communicate professionally and effectively both verbally and in writing.
• Assist leadership and team members with daily operational activities.
• Ensure quality standards and customer expectations are consistently met.
• Perform additional duties as assigned.

Skills

Organizational skills

Analytical skills

Problem-solving

Communication skills

Independent & collaborative

Detail-oriented

Multitasking

HVAC knowledge

Customer service

Pre-employment screening ability

English proficiency

Education

High School Diploma or GED

HVAC certifications preferred

Tools

Microsoft Office Suite

Field software

CRM systems

Job description

IES is seeking an HVAC Service Technician in Cincinnati, OH to support HVAC operations, ensure quality workmanship, and meet customer expectations on installation, service, replacement, or operational objectives.

The role requires 2–4 years of experience, a high school diploma or equivalent, and ability to work on-site with safety compliance. Travel to job sites may be required; candidates must pass background checks and communicate effectively with customers and teams.