Field HVAC Tech Support & Training Specialist

Carrier Enterprise; Fort Myers (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company Paid Volunteer Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise in Fort Myers, Florida is seeking an HVAC Field Technical Support Specialist. The role involves delivering advanced post-sales technical support and on-site field support to contractors and customers, leveraging deep HVAC expertise.

The ideal candidate will have a minimum of 5 years of technical support experience and skills in troubleshooting. Comprehensive benefits include health insurance and a 401(k) plan with employer match.

Qualifications

• Minimum 5+ years of combined HVAC technical and customer support experience.
• Proven ability to communicate complex technical concepts clearly.
• Comfortable working both independently and collaboratively.

Responsibilities

• Manage multi-channel support cases with timely follow-up.
• Diagnose and resolve complex HVAC issues.
• Conduct on-site technical support including equipment startups and commissioning.
• Deliver technical training to contractors and dealers.
• Build contractor relationships while identifying sales opportunities.

Skills

HVAC technical support

Customer engagement

Troubleshooting

PC proficiency

Communication

Training delivery

Education

Associate degree in HVAC or related field

Job description

Carrier Enterprise in Fort Myers, Florida is seeking an HVAC Field Technical Support Specialist. The role involves delivering advanced post-sales technical support and on-site field support to contractors and customers, leveraging deep HVAC expertise.

The ideal candidate will have a minimum of 5 years of technical support experience and skills in troubleshooting. Comprehensive benefits include health insurance and a 401(k) plan with employer match.