Field Hardware Technician - Server Repair & On-Site Support

Gr8ttek, LLC; Wenatchee (WA); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Pay per call + per diem ($40 per call,

Dell/Lenovo Certifications

Job summary

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team in the Wenatchee area. The role focuses on hardware break fix and on-site service for designated equipment.

You will troubleshoot, repair, and deliver service calls with a strong emphasis on clear communication and customer care. Responsibilities include handling service calls, completing admin work, and ensuring asset control.

Qualifications

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience.
• Server experience is a MUST.
• Printer experience is a BONUS.
• Must own a basic repair tool kit.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Customer service

Troubleshooting

Communication

Education

Technical school certification or equivalent

Job description

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team in the Wenatchee area. The role focuses on hardware break fix and on-site service for designated equipment.

You will troubleshoot, repair, and deliver service calls with a strong emphasis on clear communication and customer care. Responsibilities include handling service calls, completing admin work, and ensuring asset control.