Field Fleet Solutions Specialist

Model 1 Commercial Vehicles, Inc; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Model 1 Commercial Vehicles, Inc. is seeking a field outreach professional to engage existing fleet customers and prospect new local customers for parts and service.

You will educate on offerings, capture fleets, hand off to internal owners, and follow through until the customer’s need is fulfilled and satisfaction is confirmed. The role requires 60–80% travel in the local area, strong communication skills, and comfort learning parts/service basics.

Qualifications

• Excellent communication and customer empathy are essential in the field.
• Organized and self-directed with strong follow‑through in the field.
• Willingness to learn parts/service basics and CRM/DMS mobile app usage.

Responsibilities

• Field Outreach and Discovery: Plan weekly route of customer visits and prioritize top fleets.
• Conduct drop-ins, scheduled meetings, and touchpoints; document notes in CRM/DMS the same day.
• Profile fleets (size, composition, duty cycles) and identify parts and service opportunities.
• Sales Enablement and Coordination: route opportunities across Parts, Service, Vehicle Sales, Upfit.
• Set clear expectations; defer to Scheduling for slotting and lead times.
• Log every touch and attach visit notes/photos as needed.
• Data, Systems & Process Discipline: maintain accurate fleet profiles and next steps in CRM/DMS.

Skills

Communication

Customer empathy

Organization

CRM/DMS usage

Phone/Email proficiency

Microsoft Excel basics

Valid driver’s license

Field sales

Tools

CRM/DMS mobile app

Job description

Model 1 Commercial Vehicles, Inc. is seeking a field outreach professional to engage existing fleet customers and prospect new local customers for parts and service.

You will educate on offerings, capture fleets, hand off to internal owners, and follow through until the customer’s need is fulfilled and satisfaction is confirmed. The role requires 60–80% travel in the local area, strong communication skills, and comfort learning parts/service basics.