Field Fire Alarm Technician: Service & Troubleshooting

Encore Fire Protection; West Wareham (MA); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Tuition Assistance

Health, dental & vision coverage

401(k) with company match

Company-provided life insurance $50, 0

Job summary

Encore Fire Protection is seeking a Fire Alarm Service Technician to inspect, program, service, and troubleshoot a wide range of fire alarm systems at customer sites. This field-based role offers autonomy and opportunities for growth as you solve issues in real-time and ensure systems remain compliant and reliable.

You will travel within your territory, respond to emergencies, document findings, and coordinate with contractors and internal teams while upholding safety, quality, and customer

Qualifications

• High school diploma or GED required, with technical or industry related experience preferred.
• Valid electrical license, in accordance with state requirements.
• Valid driver’s license and willingness to travel within your territory.
• Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory.
• Hands-on experience with fire alarm systems from major manufacturers listed above.
• Excellent troubleshooting and problem-solving skills, with the ability to work through issues methodically.
• Strong communication skills for interacting with customers, contractors, and internal teams.
• Ability to work independently, manage multiple service assignments, and prioritize your day.
• A professional, team-oriented mindset and commitment to customer service excellence.

Responsibilities

• Service, program, test, inspect, and troubleshoot basic and complex fire alarm systems.
• Perform routine maintenance and corrective repairs per NFPA 72 and standards.
• Identify code deficiencies and provide clear recommendations for improvements.
• Respond to emergency calls as required, including nights, weekends, and on-call rotations.
• Collaborate with contractors, building personnel, and internal teams for timely service delivery.
• Document service activities, findings, work performed, and parts used.
• Maintain clear communication with customers, supervisors, and office staff about status and next steps.
• Uphold Encore’s safety, quality, and customer satisfaction on every job site.

Skills

Troubleshooting

Communication

Independent work

Customer service

Education

High school diploma or GED

Tools

Notifier

Siemens

Edwards

Simplex

Fire Lite

Gamewell FCI

Honeywell

Job description

Encore Fire Protection is seeking a Fire Alarm Service Technician to inspect, program, service, and troubleshoot a wide range of fire alarm systems at customer sites. This field-based role offers autonomy and opportunities for growth as you solve issues in real-time and ensure systems remain compliant and reliable.

You will travel within your territory, respond to emergencies, document findings, and coordinate with contractors and internal teams while upholding safety, quality, and customer