Fire Alarm Service Tech — Field Troubleshooter & Growth

Kistler O'Brien Fire Protection; Allentown (Lehigh County); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Tuition Assistance

Health and Wellness

401(k) with company match

Life Insurance

Company swag

Job summary

Encore Fire Protection, the largest full-service fire protection company on the East Coast, is seeking a Fire Alarm Service Technician. You will inspect, program, test, and repair fire alarm systems across diverse sites while traveling to customer locations.

You will work with Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell, ensuring NFPA 72 compliance and high standards of safety and service. Strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or GED required, with technical or industry related experience preferred
• Valid electrical license, in accordance with state specific requirements
• Valid driver’s license and willingness to travel within your assigned territory
• Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory
• Hands-on experience working with fire alarm systems from major manufacturers such as Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell
• Excellent troubleshooting and problem-solving skills, with the ability to work through issues methodically
• Strong communication skills for interacting with customers, contractors, and internal teams
• Ability to work independently, manage multiple service assignments, and prioritize your day
• A professional, team-oriented mindset and commitment to customer service excellence

Responsibilities

• Service, program, test, inspect, and troubleshoot both basic and complex fire alarm systems.
• Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
• Identify code deficiencies and provide clear, professional recommendations for system improvements.
• Respond to emergency calls as required, including participation in nights, weekends, and on-call rotations.
• Collaborate with contractors, building personnel, and internal teams to ensure timely and efficient service delivery.
• Document service activities accurately, including findings, work performed, and parts used.
• Maintain clear communication with customers, supervisors, and office staff regarding status, next steps, and any concerns.
• Uphold Encore’s commitment to safety, quality, and customer satisfaction on every job site.

Skills

NFPA 72 knowledge

Troubleshooting

Communication skills

Independent worker

Time management

Education

High school diploma or GED

Electrical license

NICET certification in water-based systems

Tools

Notifier

Siemens

Edwards

Simplex

Fire Lite

Gamewell FCI

Honeywell

Job description

Encore Fire Protection, the largest full-service fire protection company on the East Coast, is seeking a Fire Alarm Service Technician. You will inspect, program, test, and repair fire alarm systems across diverse sites while traveling to customer locations.

You will work with Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell, ensuring NFPA 72 compliance and high standards of safety and service. Strong communication and problem-solving skills are essential.