Fiber Network Field Technician I

Lumos Fiber; Greensboro (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Bonus options for eligible positions

Paid Time Off & Holidays

HSAs and FSAs

Life and disability insurance

Employee Assistance Program

401K with employer contribution

Wellness program with incentives

Employee referral bonuses

Discounts on Lumos Fiber Internet

Discounts on T-Mobile service

Job summary

Lumos Fiber is hiring an Operations Service Technician I to install, test, and maintain fiber services in homes and businesses. You will set up fiber facilities, provisioning, testing, and troubleshooting GPON/PON, routers, switches, DSL equipment, and more.

Role involves working on-site with customers and collaborating with the SOC to ensure seamless connectivity. The ideal candidate has 0+ years of related experience, a high school diploma, a valid driver's license, and the ability to be

Qualifications

• 0+ years of related experience.
• Must reside within 30 minutes of the normal reporting location.
• Valid, fully unencumbered Driver's License required.
• Experience interacting directly with customers to troubleshoot and resolve issues.

Responsibilities

• Installs & troubleshoots basic Voice, Data, and Video services on fiber networks.
• Performs data entry tasks on computers: updating trouble tickets, processing orders, completing timesheets, provisioning systems & equipment, and updating internet service.
• Provisions & configures Wi-Fi: SSID settings, Guest Network Access & wireless firewall options.
• Troubleshoots and resolves wireless connectivity issues.
• Installs and troubleshoots customer on-premise equipment (e.g., residential gateways, routers, switches, security systems, and station wiring).
• Installs and troubleshoot circuits (e.g., Voice, Broadband).
• Performs other duties as assigned, including departmental & cross-functional projects.
• Training Components – Technician I (Non-Inclusive): Training may include Zhone, SmartRG, AirTies, cabling and testing, Light Level Meter operation, and other relevant training as deemed necessary.

Skills

Customer interaction

MS Office Suite

Driver's license

Troubleshooting

Data entry

Provisioning & config Wi-Fi

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Lumos Fiber is hiring an Operations Service Technician I to install, test, and maintain fiber services in homes and businesses. You will set up fiber facilities, provisioning, testing, and troubleshooting GPON/PON, routers, switches, DSL equipment, and more.

Role involves working on-site with customers and collaborating with the SOC to ensure seamless connectivity. The ideal candidate has 0+ years of related experience, a high school diploma, a valid driver's license, and the ability to be