Field Fiber & Cable Technician – Customer-Facing

Cogeco Inc.; Warsaw (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

401(k) plan eligibility

Job summary

Cogeco Inc. is seeking a Customer and Network Facing Technician in Warsaw, Indiana. This universal technician will be responsible for field installation and maintenance of cable television, internet, and telephony systems.

The ideal candidate will have experience in performing service work while ensuring compliance with FCC requirements. Strong customer service skills and the ability to troubleshoot equipment are essential for success in this role.

Qualifications

• 3+ years of work experience in a comparable field or trade role.
• Valid state driver's license with a good driving record.
• Ability to read and interpret safety and operating instructions.

Responsibilities

• Install and maintain cable television and internet services.
• Perform preventative maintenance on network components.
• Troubleshoot service outages and customer concerns.

Skills

Customer service

Core Technician skillsets

Vehicle operation

Education

High school diploma or GED equivalent

Post-secondary education preferred

Tools

Signal level meters

Voltage detectors

Cable test equipment

Job description

Cogeco Inc. is seeking a Customer and Network Facing Technician in Warsaw, Indiana. This universal technician will be responsible for field installation and maintenance of cable television, internet, and telephony systems.

The ideal candidate will have experience in performing service work while ensuring compliance with FCC requirements. Strong customer service skills and the ability to troubleshoot equipment are essential for success in this role.