Field Service Technician - Coffee & Vending Equipment

Aramark; West Deptford Township (NJ); On-site; USD 50,000 - 65,000; Full time

Job summary

Aramark is seeking a Field Service Technician to service Coffee & Vending equipment at customer locations in New Jersey. You will diagnose electrical, mechanical, and plumbing issues, perform repairs, and install equipment as needed.

Youll also document service activity and maintain a positive relationship with customers. You should have a high school diploma or GED, basic electrical repair skills, valid drivers license, and good communication in English.

Qualifications

• High School Diploma or GED required.
• Solid understanding in repairing small electrical appliances.
• Willingness to learn water connections, additional lines and drainage.
• Exposure to copper, braided and PEX lines (6 months to 1 year).
• Ability to read and write in English.
• Effective communication and customer service skills.
• Must have a valid drivers license and acceptable driving record.

Responsibilities

• Diagnose problems and determine corrective actions for equipment.
• Perform repairs or adjustments to return equipment to working order.
• Clean and maintain equipment on site, replace decanters and clean brewers.
• Document service activity, including closing calls and invoices.
• Repair and refurbish equipment; maintain spare parts levels.
• Maintain safe work area and vehicle; follow safety guidelines.

Skills

Electrical repairs

Customer service

Communication

Driver's license

Education

High School Diploma or GED

Job description

Job Description

Field Service Technician - Coffee & Vending equipment is responsible for repairing and reconditioning equipment in the profit centre and/or customer locations. Responsible for installation of equipment for customer accounts and is responsible for diagnostics of mechanical, electrical, and plumbing problems and takes corrective action. Provides customer assistance in resolving customer questions, problems, or complaints regarding equipment.

Job Responsibilities

• Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment. Diagnoses problems and figures out reasons and the nature of correction.
• Makes repairs or adjustments to equipment to return the equipment in working order.
• Cleans and maintains equipment on location including exchanging decanters and cleaning brewers.
• Documentation including verification of the closing calls, invoice completion, asset verification and any required customer documentation
• Repairs and refurbishes equipment; maintain spare parts levels.
• Ability to accurately collect work completed in company provided mobile device.
• Maintains a good working relationship and liaison with customers to maintain a positive image of the company and product.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.
• Maintains service area and vehicle in a clean and organized condition. Follows company guidelines on safety and operates vehicle in a safe manner.
• Completes weekly Driver Report and follows guidelines in the Fleet Manual.
• Follows all safety standards and policies set by manufacturers and company.

Qualifications

• High School Diploma or GED required
• Solid understanding in repairing small electrical appliances.
• Must be willing to learn how to connect equipment to water sources, add additional lines and drainage when vital.
• Must be willing to learn how to work with copper, braided and pex lines. This skill is normally developed through six months to one year of experience in the equipment service operations or through vocational training.
• The ability to read and write in English is required.
• Must also possess effective communication and customer service skills.
• Incumbent must have an acceptable driving record and a qualified driver's license.

Physical Demands

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking & standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.