Field Service Technician

Coker Service, Inc.; West Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary based on experience

In-house training

Health, dental, vision, life insurance

Paid holidays

Paid vacation days

401k and profit-sharing

Company provided vehicle

Work-life balance

Overtime opportunities

Opportunities for advancement

Job summary

Coker Service, Inc. is seeking a Field Service Technician to service and maintain kitchen equipment at client locations. Travel to sites, install new equipment, troubleshoot issues, and provide on-site training to customers.

Ideal candidates will have strong troubleshooting skills, field experience, and the ability to adapt to changing schedules. Training will be provided to work with customers ensuring equipment operates safely and efficiently.

Qualifications

• EPA Universal Certification a plus but not mandatory.
• High School or GED equivalent.
• Previous HVAC, Electrical or Automotive experience preferred.
• Computer and Tablet Skills.

Responsibilities

• Being routed by Dispatcher to job site and equipment to be repaired.
• Drive to job sites and work on-site repairs.
• Complete work documents via tablet for customer approval.
• Contact manufacturers or customer service if the job is covered by warranty.
• Turn in paperwork to the office on time for billing.
• Order and manage parts needed to repair equipment.
• Maintain company vehicle maintenance.
• Any other duties as assigned.

Skills

Valid Driver's License

High School or GED

Clear driving history

Detail oriented

Effective communication

Work with minimal supervision

Prioritization

Willing to be challenged daily

Multi-tasking

Organizational skills

Education

High School or GED equivalent

EPA Universal Certification (a plus)

Job description

• Customer Service Driven.
• Bending, stooping, standing.

We are looking to hire a Field Service Technician to look after the service and maintenance needs of our customers.

Overview

As a Field Service Technician, you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment.

If you like to fix things, we will train you on the job to work hand in hand with our customers ensuring that their equipment is working correctly and safely as well as helping to maintain, service and repair commercial kitchen equipment in a timely manner.

To ensure success as a Field Service Technician, you should have excellent troubleshooting skills, plenty of field experience, and the ability to adapt to a changing work schedule. Ultimately, a top-level Field Service Technician efficiently manages all service callouts, providing high-quality service and repairs for any job size.

Characteristics We’re Looking For

• Highly motivated.
• Customer Service Driven.
• Forward-thinking self-starter.
• Desire for learning and growth.
• Displays communication skills.
• Exhibits initiative and leadership qualities.
• Service-oriented through outside activities and interests.

Responsibilities

• Being routed by Dispatcher to job site and equipment to be repaired.
• Drive to job sites.
• Work and repair equipment on-site.
• Complete work documents accurately via tablet for the customer to approve.
• Make contact with Manufacturers or customer service department if the job is covered by warranty.
• Turn in all paperwork to the office on time to process for billing.
• Order and all parts that are needed to repair equipment.
• Maintain vehicle maintenance on the company vehicle.
• Any other duties as assigned.

Qualifications

• Possess a valid Driver’s License.
• High school or equivalent (required).
• Possess a clear driving history.
• Detailed oriented.
• Ability to communicate effectively.
• Ability to work with minimal or no supervision.
• Set and prioritize responsibilities.
• Willing to be challenged on a daily basis.
• Handle a variety of work assignments.
• Strong organizational, time management, and multi-tasking skills.

Education And/or Experience

• EPA Universal Certification a plus but not mandatory.
• High School or GED equivalent.
• Previous HVAC (Refrigeration), Electrical or Automotive experience preferred.
• Computer and Tablet Skills.

Physical Demands

• Bending, stooping, standing.
• Pushing and Pulling.
• Able to lift 50 lbs.

Work Environment

• Inside kitchen area.
• Heavy traffic area that may cause distractions.
• Loud noises.
• Sometimes, greasy and wet floors.

Required Experience

• General knowledge of Commercial Kitchen Equipment is a plus.
• Electrical, mechanical, and maintenance experience or training required.

Benefits

• Competitive Salary based on experience.
• Paid in-house training.
• Insurance (Health, dental, vision, life, short and long-term disability).
• Paid holidays.
• Paid life insurance.
• Vacation days.
• 401k and profit-sharing benefits.
• Training Reimbursement Program for Continuing Education.
• Company Provided Vehicle.
• Work/life balance.
• Opportunity for Overtime.
• Opportunity for advancement.

About Us

Coker Service is a family-owned and operated parts and service contractor for the Food Service Industry. We specialize in providing electrical, mechanical, and refrigeration services, maintenance services, new installations, and preventative maintenance to all our customers in grocery stores, hospitals, restaurants, and anywhere food is prepared and or served. Our disciplined Quality and Safety systems, ensure that each task is completed successfully without quality issues/re-work and without injuries or illness. CSI is a growing organization looking to further build upon our reputation as a leader in the Commercial Kitchen Equipment Industry.