Field Engineering Specialist — Lab Diagnostics & Service

Roche; Louisville (KY); On-site; USD 71,000 - 132,000; Full time

Job summary

Roche is seeking a Field Engineering Specialist to travel 100% within an assigned territory (OH, KY, IN, WV, with Louisville/Lexington/Cincinnati triangle ideal). You will repair, install Roche products, and support clinical chemistry, immunoassay, and lab automation systems for laboratory customers.

This field-based role requires the ability to travel, strong diagnostic skills, and a customer-focused approach.

Qualifications

• High school diploma and 2 years of technical school or equivalent military training or work experience are required
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary
• Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory
• The ability to travel, including overnight travel, is a requirement for this role
• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential

Responsibilities

• Provides routine technical support to customers on operational and maintenance aspects of system equipment
• Performs on-site service, repair and/or installation of company product(s). This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking
• Serves as customer contact on routine technical and service-related problems. Receives training and delivers service within the normal scope of the position. Follows documented practices, policies and procedures in providing repair and installation support
• Diagnoses mechanical, hardware, software and system failure, using established procedures. Determines the most cost-effective repair/resolution to minimize customer downtime
• Provides analysis, feedback and recommendations on product failure trends and serviceability issues. Documents all activity in a manner compliant with the company's quality procedures. Specialized knowledge generally of a particular area, system or equipment. Requires specific training and certification
• Applies some advanced skills to the position or specialization. May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position. Duties are generally routine, but may include non-routine tasks
• Resolves most questions and problems and refers only the most complex issues to higher levels
• Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions

Job description

Roche is seeking a Field Engineering Specialist to travel 100% within an assigned territory (OH, KY, IN, WV, with Louisville/Lexington/Cincinnati triangle ideal). You will repair, install Roche products, and support clinical chemistry, immunoassay, and lab automation systems for laboratory customers.

This field-based role requires the ability to travel, strong diagnostic skills, and a customer-focused approach.